Experience

Expereo

• Netherlands
• Technology, Information and Internet
• 400 - 500 Employee

• Customer Success Manager

  • Jul 2023 - Present

  Los Angeles County, California, United States As specialists in global internet connectivity, we enable our customers to take confidence from our intelligent, enterprise grade, global connectivity and seamless customer experience. We continuously innovate to make the internet better for business. With local teams on the ground and our intelligent platform expereoOne, we provide flexibility, control and visibility and are ready to assist you around the clock, supporting your reginal growth strategies as you scale up and down in even the… Show more As specialists in global internet connectivity, we enable our customers to take confidence from our intelligent, enterprise grade, global connectivity and seamless customer experience. We continuously innovate to make the internet better for business. With local teams on the ground and our intelligent platform expereoOne, we provide flexibility, control and visibility and are ready to assist you around the clock, supporting your reginal growth strategies as you scale up and down in even the most challenging locations. Our accessible expertise will help you navigate the complexity every step of the way as we help to consolidate your connectivity, providing you with total control of your global estate. Show less



Cogent Communications

• United States
• Telecommunications
• 700 & Above Employee

• Sales Operations Support Specialist

  • Jun 2018 - Jul 2023

  La Mirada, California, United States - Provide critical support to the organization’s sales representatives by providing assistance, running queries, and processing orders in a timely fashion - Review orders to ensure required documentation is present and request additional information as needed from sales representatives. - Call clients and verbally verify order information and perform audits within the system to verify pricing, product guidelines, and terms. - Collaborate with internal departments regarding billing… Show more - Provide critical support to the organization’s sales representatives by providing assistance, running queries, and processing orders in a timely fashion - Review orders to ensure required documentation is present and request additional information as needed from sales representatives. - Call clients and verbally verify order information and perform audits within the system to verify pricing, product guidelines, and terms. - Collaborate with internal departments regarding billing, legal matters, provisioning, and order finalization. Show less



Tessa Corporation

• Administrative Assistant

  • Aug 2010 - Jun 2018

  Los Alamitos, California, United States - Processed 75+ daily sales orders, prepared domestic and international shipments, and performed audits to ensure all orders are accurate. - Coordinated products and marketing tools for industry trade shows and exhibits. - Effectively communicated with professional salons regarding current inventory, product orders and future product needs. - Organized monthly QVC shipments and collaborated with the manufacturer to ensure timely and efficient delivery. - Planned and executed… Show more - Processed 75+ daily sales orders, prepared domestic and international shipments, and performed audits to ensure all orders are accurate. - Coordinated products and marketing tools for industry trade shows and exhibits. - Effectively communicated with professional salons regarding current inventory, product orders and future product needs. - Organized monthly QVC shipments and collaborated with the manufacturer to ensure timely and efficient delivery. - Planned and executed special events for the organization surrounding promotions and education classes. - Strategized, planned, scheduled, and pushed all social media posts on a monthly basis. - Spearheaded marketing meetings with the graphic designer - Created promotional fliers, collateral, and other marketing materials for the organization. Show less



Newport Pacific Medical Associates

• Administrative Assistant

  • May 2008 - May 2010

  Newport Beach, California, United States - Provided executive-level support to the senior leadership team for the organization and managed all front desk operations and staff in multiple locations. - Monitored and coordinated all hospital meetings, business travel, transportation, calendars, expenses, financial reporting, and budget for the division. - Created presentations for executive management, spearheaded special projects, generated reports, disseminated information, provided telephonic support, and participated in… Show more - Provided executive-level support to the senior leadership team for the organization and managed all front desk operations and staff in multiple locations. - Monitored and coordinated all hospital meetings, business travel, transportation, calendars, expenses, financial reporting, and budget for the division. - Created presentations for executive management, spearheaded special projects, generated reports, disseminated information, provided telephonic support, and participated in strategy development. - Composed and distributed all correspondence and presentations as requested by management to ensure effective communication between all parties. - Trained and provided orientation and coaching for new employees.

• Front Office Assistant

  • Sep 2007 - May 2008

  Newport Beach, California, United States - Pulled charts based on the schedule for insurance verification, eligibility, and appointments for the following day. - Greeted patients at the front desk, requested co-pays, verified demographic information, validated medical history, and answered questions as needed. - Ensured patients completed and reviewed the proper forms for coordination of benefits, office policies, and HIPAA Privacy Statements. - Checked patients out post-appointment and scheduled follow-up appointments as… Show more - Pulled charts based on the schedule for insurance verification, eligibility, and appointments for the following day. - Greeted patients at the front desk, requested co-pays, verified demographic information, validated medical history, and answered questions as needed. - Ensured patients completed and reviewed the proper forms for coordination of benefits, office policies, and HIPAA Privacy Statements. - Checked patients out post-appointment and scheduled follow-up appointments as requested.



St. Jude Children's Research Hospital - ALSAC

• United States
• Non-profit Organizations
• 700 & Above Employee

• Administrative Assistant

  • Nov 2006 - Aug 2007

  Orange County, California, United States - Provided telephonic coverage, directed calls as appropriate to specific departments based on business needs, greeted all visitors, and provided direction to all visitors of the organization. - Maintained professional relationships with all physicians, patients, management, and staff and assisted with specific needs for meetings and presentations. - Opened and ensured all mail was distributed to the correct departments. - Managed all outgoing mail for the organization and… Show more - Provided telephonic coverage, directed calls as appropriate to specific departments based on business needs, greeted all visitors, and provided direction to all visitors of the organization. - Maintained professional relationships with all physicians, patients, management, and staff and assisted with specific needs for meetings and presentations. - Opened and ensured all mail was distributed to the correct departments. - Managed all outgoing mail for the organization and coordinated all pick-ups and outgoing special packages with multiple carriers. Show less



Specialty Escrow

• Front Office Assistant

  • Mar 2005 - Sep 2005

  Orange County, California, United States - Managed the oversight of general office front desk operations, handled escrow documentation, and opened new escrow accounts. - Assisted with ad hoc projects, drafting memos, report generation, correspondence, and telephonic coverage. - Processed budgets, expense reports, and deposits, as well as initiated calls and performed many other financial transactions. - Provided exceptional customer service and maintained relationships with outside vendors and visitors. - Collaborated… Show more - Managed the oversight of general office front desk operations, handled escrow documentation, and opened new escrow accounts. - Assisted with ad hoc projects, drafting memos, report generation, correspondence, and telephonic coverage. - Processed budgets, expense reports, and deposits, as well as initiated calls and performed many other financial transactions. - Provided exceptional customer service and maintained relationships with outside vendors and visitors. - Collaborated with a number of departments within the organization regarding projects and reports as required. Show less