Experience

Children's Oncology Group

• United States
• Research Services
• 1 - 100 Employee

• Protocol Coordinator I / Science Writer I

  • Dec 2020 - Present



Boston Children's Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Experience Representative (Department of Neurology)

  • Sep 2019 - Jul 2020

  Managed daily clinic schedules and monitored patient flow to optimize patient experience and resource utilization.Developed professional relationships with hospital personnel to provide efficient care for complex patient issues.Displayed self-motivation to effectively organize medical records and manage various administrative tasks in a fast-paced environment.Provided compassionate customer service when communicating with patients/families, providers, departments, and external institutions.Developed working knowledge of medical terminology and experience using electronic medical record systems. Employed proficiency in Microsoft Office (Word, Excel) to manage various administrative tasks.



University of Massachusetts Amherst

• United States
• Higher Education
• 700 & Above Employee

• Student Admissions Representative

  • Jan 2017 - May 2019

  Selected among staff members for promotion to position with greater management and leadership responsibility.Engaged prospective and students and families on campus tours (groups as large as 120 people). Employed strong communication and presentation skills while disseminating admissions and university information during twice weekly information sessions and campus tours. Tailored and provided presentations on admissions and the university to specialized groups of visitors from diverse backgrounds, seeking various and specific information (e.g. local high school guidance counselors, prospective sports recruits, etc.).