Kathryn Drakeley
Application Support Specialist at Telstra Health- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Dynamics 365 Fundamentals (ERP)
MicrosoftMar, 2023- Nov, 2024 -
Entry Certificate in Business Analysis
PM-PartnersFeb, 2022- Nov, 2024 -
ITIL Foundation Level
PeopleCertJan, 2022- Nov, 2024 -
Conflict Negotiation Management
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Experience
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Telstra Health
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Australia
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IT Services and IT Consulting
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500 - 600 Employee
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Application Support Specialist
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Jul 2022 - Present
I support the business with any issues or queries regarding Atlassian and Microsoft Dynamics, as well as several other systems.I manage the workforce model within Microsoft Dynamics ERP.I continue to review internal processes and work with my team to implement automations and process improvements.I support on internal projects where requested
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Business Analyst
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Jul 2021 - Sep 2022
This role was not a standard Business Analyst, and was catered to evaluating current processes in the Internal IT space. My role was primarily to review and improve current systems and processes in the service desk team, and make recommendations on improvements. I was also involved in recent integration projects to look at how we transition Telstra Healths recent acquisitions in to our systems and processes.
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Executive Assistant
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Aug 2019 - Jul 2021
In this role I support both the CFO and the Head of Corporate Affairs. This includes event management and planning, meeting agendas, on boarding and offboarding, EES action plans, minutes, diary management, putting together presentations, expenses and assisting their teams. As well as working with other Business Units on smaller projects such as working with the HR team to create Performance Review collateral and cross check workforce model data.
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Mactherapy
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Sydney, Australia
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Administration
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Nov 2018 - Aug 2019
Office all-rounder, PA, and bookkeeper in a Psychologists office. My duties included payroll, accounts receivable, and general bookkeeping using Xero. I managed the diaries of two Psychologists as well as created and processed invoices. I also completed any ad hoc duties that were required of me on a day to day basis as either admin or PA. Office all-rounder, PA, and bookkeeper in a Psychologists office. My duties included payroll, accounts receivable, and general bookkeeping using Xero. I managed the diaries of two Psychologists as well as created and processed invoices. I also completed any ad hoc duties that were required of me on a day to day basis as either admin or PA.
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EB Games Australia
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Australia
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Retail
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500 - 600 Employee
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Assistant Manager
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Nov 2016 - Nov 2018
I have a variety of experience gained in over 12 years working in customer service based roles, in particular hospitality and retail. In these roles I have excelled and been given opportunities in leadership and management including Assidtant Manager at EB Games Miranda for over 2 years.
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Senior Sales Associate
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Jun 2015 - Nov 2016
I was employed as a senior sales associate in the customer service, KPI focused role. In this position I help to keep the stores stock level by doing daily counts of big ticket items as well as receiving and counting new stock and adding to our inventory. I also run the store when the store manager is not working, and manage the four other associates in the team. I also open the store and close the store throughout the week, do banking duties and cash up the til when closing the store.We work with KPI focused sales and have to reach daily and weekly targets. Further in this role I help to assist customers in any possible way, whether that be finding and allocating stock at head office or other stores, or allocating stock before it releases. I have a high standard for myself in this position and strive to make sure that I fulfill every aspect and in particular my customer service is the highest priority. Show less
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Bar Staff
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Oct 2014 - Mar 2016
In this role I was focused purely on customer service and RSA responsibilities. I helped to run functions, and was in charge of our weekly raffles that ran three days a week. I ran the bar during the day before the managers were in, and helped on our busier nights to train new staff. In this role I was focused purely on customer service and RSA responsibilities. I helped to run functions, and was in charge of our weekly raffles that ran three days a week. I ran the bar during the day before the managers were in, and helped on our busier nights to train new staff.
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Pinker, Arnold & McLoughlin
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Hurstville
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Administrative Assistant
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Nov 2013 - Sep 2014
I was an administrative assistant to two partners in an accountancy firm, each with a team of accountants and financial planners. I was filling in for a worker on maternity leave. In this role I helped to manage the diaries of the partners, I took calls and made appointments, I helped organize board meetings, lodge tax documents, file, and assisted in technical support for the programs used within the firm. I was an administrative assistant to two partners in an accountancy firm, each with a team of accountants and financial planners. I was filling in for a worker on maternity leave. In this role I helped to manage the diaries of the partners, I took calls and made appointments, I helped organize board meetings, lodge tax documents, file, and assisted in technical support for the programs used within the firm.
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De France
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Miranda
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Training Manager
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Feb 2011 - Feb 2014
In this customer service based role in a cafe I took on many roles each with different challenges and offered different experiences. I entered the role as a junior staff member, and quickly learnt how to manage several jobs at once. After six months I became a senior staff member which entitled me to more responsibility in the form of training new staff. A year later I was offered the position of training manager in order to learn how to run the store. In this position I took on the role of baker for part of the week which required me to be in charge of the daily stock of breads and pastries. Show less
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Education
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2019 - 2021
Australian Institute of Business
Diploma of Business Administration - MBA, Business Administration and Management, General -
2019 - 2019
Australian Institute of Business
Graduate Certificate, Business Administration and Management, General -
2011 - 2016
University of Wollongong
Bachelor of Arts (B.A.), English Literature
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