Director of Product Operations

• Aug 2023 - Present

Operations Manager (Content)

• Mar 2022 - Jul 2023

Operations manager for Bloomberg Tax state and international tax development tracker products, leveraging technical skills and extensive product and content knowledge to guide and support projects. Manage vendor contract and staff operations to optimize editorial workflows, content delivery and product development.• Contract manager for $2 million contract for India-based vendor. Coordinate with vendor to streamline project delivery and improve content presentation. Track SLAs to ensure contract agreements are met.• Lead for cross-functional projects; collaborating with EPMO, Analysis & Content, and other relevant stakeholders to keep project on-track, while maintaining current business unit workflows.• Oversee staff of three analysts; hiring manager for contingent workers for projects shared across the business unit.• Managed team based in Syracuse, NY, and hired several full-time employees in Arlington, VA, to migrate operations to the home office. Show less

Customer Experience Manager at Bloomberg Tax

• Sep 2019 - Mar 2022

Subject matter expert for Bloomberg Tax's research product. Partner with sales and service, editorial, product, and marketing teams to develop product roadmap and content strategy.• Interview clients to collect feedback on product offerings and future developments to align with their business needs.• Collaborate with finance and operations to develop subscription package consolidation proposal and implementation plan.• Partner with sales and service associates by taking a consultative role in potential client's evaluation process, including competitive intelligence and product differentiation.• Conduct product demonstrations for potential and new clients.• Assist with training of new sales and client service associates. Show less

Research Manager, Bloomberg Law

• May 2017 - Aug 2019

Managed editorial process and staff operations of custom research and regulatory monitoring products for corporate subscribers across the environment, health care, labor and employment, and tax functions. • Managed the custom research product for Bloomberg Law and Bloomberg Tax; collaborated with internal stakeholders and sales representatives to ensure delivery of high quality reports for current and potential customers; averaged 30 reports monthly with a 99% on-time delivery rate in 2018.• Oversaw editing and staff operations of the federal and state regulatory monitoring products for Bloomberg Environment and Bloomberg Law and the state health legislative alert for Bloomberg Law’s Health Care Practice Center.• Supported Bloomberg Next on content marketing projects, including writing and editing white papers and blog posts on topics specific to state and local tax laws, workplace harassment, diversity and inclusion, and government contractor regulations. • Managed a staff of research analysts to oversee completion of work products across Bloomberg BNA business units. Show less

Assistant Research Manager

• Jul 2015 - Apr 2017

Managed editorial process and staff operations for the composition of custom research and industry collateral for a network of corporate subscribers. Delivered risk mitigation strategies to customers, ensuring compliance with domestic and international tax and labor laws. • Increased on-time delivery rate of custom research reports to 98% from 54% by standardizing content review process across the research and custom solutions department.• Enhanced client specialization by authoring over 50 white label articles and blog posts.• Reduced client staffing expenses by collaborating with outside vendors to develop over 1,500 employment cost analysis reports. Show less

Research Analyst

• Jul 2011 - Jul 2015

Streamlined workflow for managing custom research product. Researched, wrote and edited over 900 custom research reports for private and public sector clients specific to tax and labor and employment law compliance.

Research Analyst, Government Practice

• Apr 2010 - Jul 2011

Partnered with CIOs in the federal government to grow the company's presence in the public sector through business development projects and writing primary and secondary research. • Collaborated with Senior Director on performance benchmarking project for a defense department related to cost savings efforts across Procurement, IT, and HR functions, valued at over $100,000.• Created monthly one-page column for Government Computer News featuring CEB IT research to increase company presence in the public sector. • Developed and managed marketing campaigns on trending industry topics delivered to over 500 government agencies. Show less

Research Analyst, Middle Markets

• Nov 2006 - Apr 2010

• Managed the production of over 250 reports showcasing the results of diagnostic surveys completed by sales and marketing clients.• Implemented standard operating policies and program diagnostic procedures utilized throughout department.• Composed case studies showcasing best practice research in the sales and marketing function; topics included inside sales, account planning and management, solutions selling and sales process.

Web Content Specialist

• Nov 2006 - Mar 2008

• Conducted analysis on teleconference trends and annual member survey to evaluate CEB’s products and services.• Prepared weekly dashboard reports to monitor program effectiveness.• Created and implemented marketing initiatives and renewal information for members.