Experience

Urbaser A/S - Denmark

• Denmark
• Environmental Services
• 1 - 100 Employee

• Driftkoordinator

  • Sep 2022 - Present



Affald Plus

• South Denmark, Denmark

• Genbrugsvejleder sommerafløser

  • Jun 2022 - Aug 2022



AkzoNobel

• Netherlands
• Chemical Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Jun 2021 - Feb 2022



2BM, Part of SOA People

• Denmark
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Consultant

  • Oct 2019 - Jul 2020

  Service Consultant, 2BM • Dispatcher af supportopgaver. • Beskrive og optimere interne supportprocesser. • Opdatere, vedligehold og varetagelse af support i Zendesk. • Håndtering af kundehenvendelser på tlf., mail og Zendesk. • Timerapportering til kunder samt dataudtræk til interne analyser. • Håndtere timeregistrering fra eksterne og indberette timer I SAP. • Stor kontaktflade med konsulenter og kunder for at koordinere supportsager. Service Consultant, 2BM • Dispatcher af supportopgaver. • Beskrive og optimere interne supportprocesser. • Opdatere, vedligehold og varetagelse af support i Zendesk. • Håndtering af kundehenvendelser på tlf., mail og Zendesk. • Timerapportering til kunder samt dataudtræk til interne analyser. • Håndtere timeregistrering fra eksterne og indberette timer I SAP. • Stor kontaktflade med konsulenter og kunder for at koordinere supportsager.



Hilti Danmark

• Denmark
• Construction
• 100 - 200 Employee

• Customer Care Specialist

  • May 2018 - Jul 2019

  Handling customer care notifications, analysing internal processes, driving the position to be more analytical. Working with data to improve internal processes through training and presentations. Control and follow up on incidents/complaints. Negotiating solutions between customers and department, but also internally between teams. Handling customer care notifications, analysing internal processes, driving the position to be more analytical. Working with data to improve internal processes through training and presentations. Control and follow up on incidents/complaints. Negotiating solutions between customers and department, but also internally between teams.



Hilti Group

• Liechtenstein
• Construction
• 700 & Above Employee

• Customer Service Representative

  • Aug 2017 - May 2018



Professionshøjskolen UCC

• Denmark
• Professional Training and Coaching
• 200 - 300 Employee

• Consultant

  • Mar 2017 - Apr 2017



Professionshøjskolen UCC

• Denmark
• Professional Training and Coaching
• 200 - 300 Employee

• Department of admissions administration and system development - Student Assistant

  • Mar 2015 - Mar 2016

  Screening of student applications. Student communication. Screening of residence and graduation papers from exchange students. Communication with landlords. Drafting of tenant agreements. Matching tenants with housing opportunities. Screening of student applications. Student communication. Screening of residence and graduation papers from exchange students. Communication with landlords. Drafting of tenant agreements. Matching tenants with housing opportunities.



Copenhell

• Team Manager

  • 2015 - 2016



Scandinavian Solutions

• Operator and Marketing Assistent

  • Apr 2014 - Jun 2014

  Summer Internship. Creating newsletter. Calculating offers for groups. Complete bookings. Communication with customers and suppliers. Summer Internship. Creating newsletter. Calculating offers for groups. Complete bookings. Communication with customers and suppliers.



Koncert Fabrikken

• Vejle Area, Denmark

• Intern

  • Mar 2013 - Aug 2013

  Project Manager. Management of a start up bar called Vikingebaren at Roskilde Festival. Handel and manage all processes from talking to architects about the physical form of the bar, to the actual execution. Project Manager. Management of a start up bar called Vikingebaren at Roskilde Festival. Handel and manage all processes from talking to architects about the physical form of the bar, to the actual execution.



Danish DeeJay Awards

• Musicians
• 1 - 100 Employee

• Responsible for Promotion Staff

  • Mar 2013 - Apr 2013



Allégade 10

• Copenhagen Area, Denmark

• Waitress/Hostess

  • Mar 2011 - Feb 2013

  Frederiksbergs oldest restaurant from year 1780. A la Carte and banquet facilities for up to 240 seated guests. Frederiksbergs oldest restaurant from year 1780. A la Carte and banquet facilities for up to 240 seated guests.



Insights by Kantar

• United Kingdom
• Market Research
• 700 & Above Employee

• Phoner

  • Jan 2011 - Dec 2011