Kathrin Erler

European Tour & Customer Service Specialist at Albatross Tours
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Contact Information
us****@****om
(386) 825-5501
Location
Brisbane, Queensland, Australia, AU
Languages
  • German Native or bilingual proficiency
  • English Professional working proficiency
  • French Limited working proficiency

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Credentials

  • Business Management Diploma (Tourism & Marketing)
    Academy of Tourism and Business, Hamburg/Germany
  • Train-the-Trainer Certificate
    Chamber of Commerce, Hamburg/Germany
  • Travel Agent Diploma
    Hamburg/Germany
  • University studies in Geography, Political sciences and History
    University of Tubingen/Germany

Experience

  • Albatross Tours
    • Australia
    • Travel Arrangements
    • 1 - 100 Employee
    • European Tour & Customer Service Specialist
      • Nov 2022 - Present

      Sales professional focusing on maximising opportunities directly with customers and via the travel trade. Contribute to discussing sales tactics and marketing campaigns. Sales professional focusing on maximising opportunities directly with customers and via the travel trade. Contribute to discussing sales tactics and marketing campaigns.

  • Virgin Australia
    • Australia
    • Airlines and Aviation
    • 700 & Above Employee
    • Reservation Accounts Officer
      • Nov 2020 - May 2022

      * Secondment role as a Reservation Accounts Officer for performing a high volume of refund requests, including complex issues via different airline systems/channels.* Worked with Management and delivered weekly reports and further overviews of pending/resolved refunds.* Provided specialist ticketing support and training to the Reservation Accounts team and other departments where required. * Secondment role as a Revenue Accounting Analyst for three months for executing all testing scenarios for a new Fare Brand Project. Show less

    • Distribution and Integrity Analyst
      • Nov 2015 - Oct 2020

      * Shaped policies and processes, recommended updates, and provided further training to improve the cost of sales for Virgin Australia’s indirect channels.* Delivered process enhancements to the Sales Audit process to improve efficiency, limit revenue leakages, recoup lost revenue and prepared and analyzed regular reports to identify any revenue gaps and improvement areas. * Acted as a conduit between Finance and Sales for all Sales Audit activities. * Engaged with internal and external stakeholders to shape and deliver the distribution strategy across the business. Show less

    • Industry Sales Strategy Consultant
      • Apr 2014 - Oct 2015

      * Provided administrative support to the Sales Strategy leadership team in daily tasks.* Ensured data integrity with a high level of consistency.* Helped to coordinate all Sales initiatives and strategies to achieve organizational goals.* Implemented all Industry contracts, policies and guides and was solely responsible for administrating the Commission structure for the travel industry.

    • Business Service Centre Consultant and Project work
      • Jun 2011 - Mar 2014

      * Dealt directly with Virgin Australia’s top 50 high-profile Corporate Customers and looked after their travel arrangements. * Provided customer service and assistance in the Industry Helpdesk for the travel industry. * Worked for one year in a Project team for writing and executing testing scenarios to establish a new Reservation System.* Independently analyzed system-related defects and optimized system solutions or workarounds.

  • Mindpearl
    • South Africa
    • Outsourcing/Offshoring
    • 500 - 600 Employee
    • Industry Support and Helpdesk Consultant for Virgin Australia Airlines
      • May 2009 - May 2011

      * Assisted with establishing a Support and Service Helpdesk for the Travel Industry. * Was the first line of contact for the Travel Industry for resolving all customers' issues and providing guidance quickly and effectively. * Assisted with establishing a Support and Service Helpdesk for the Travel Industry. * Was the first line of contact for the Travel Industry for resolving all customers' issues and providing guidance quickly and effectively.

  • German Australian Travel
    • Brisbane, Queensland, Australia
    • Marketing Specialist and Senior Travel Consultant
      • Jan 2006 - Feb 2009

      * Successfully implemented a new company name and logo and developed a new website. * Changed internal Business structures. * Worked on new marketing strategies. * Dealt with premium clients and organised their travels to destinations worldwide. * Successfully implemented a new company name and logo and developed a new website. * Changed internal Business structures. * Worked on new marketing strategies. * Dealt with premium clients and organised their travels to destinations worldwide.

  • Vagedes+ Partner Event Marketing
    • Hamburg, Germany
    • Senior MICE and Travel Manager
      • 2000 - Jun 2005

      * In charge to draft and develop ideas and concepts for Meetings, Incentives, Conferences and Events for various group sizes from 30 -1000 participants. * Budget focused on company and customer. * Developed and expanded client relationships that generated repeat business. * Travel Manager for IATA-licensed Travel Department. * In charge to draft and develop ideas and concepts for Meetings, Incentives, Conferences and Events for various group sizes from 30 -1000 participants. * Budget focused on company and customer. * Developed and expanded client relationships that generated repeat business. * Travel Manager for IATA-licensed Travel Department.

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