Executive Assistant

• Jul 2023 - Present

Sales Account Executive

• Apr 2023 - Jul 2023

HIKINEX is a Multi-Channel integrated service provider that supports companies where and when they need us. Our goal is to help companies scale fast and drive profit. We leverage U.S. and OffShore resources (Manila) to provide superior support services at a fraction of the cost.We excel in the following key verticals: - CX (Customer Experience)- SOS (Sales Outsourcing Solutions)- RPO (Recruit Process Outsourcing)- eDiscovery Staffing (Offshore Project Management and Data Technicians)- BackOffice Support (Accounting, AR / AP, Executive Support and Administration)www.Hikinex.comwww.Hikinexworkforce.com (eDiscovery)Scale Fast, Drive Profit – You CAN do both with HIKINEX! Show less

Criminal Researcher

• Jul 2021 - Jan 2023

• Handling background reports exclusively for SeaWorld Parks and Entertainment – comprising County Criminal Records Search, Statewide Criminal Records search, Federal Criminal Records search, and Motor Vehicle Records checks • Accomplishing average 250 to 400 searches daily according to productivity report, reaching 400 and above searches during peak hiring season • Attending to emails and calls regarding candidate’s information verification and background check follow-ups • Notifying clients proactively regarding delays due to offline courts, small candidate issues, and estimated completed time of background searches or reports to assist in managing their pipelines • Abiding by the Fair Credit Reporting Act (FCRA), state, and municipal regulations regarding background checks • Assisting colleagues in performing background checks for other clients – whenever and wherever additional manpower is required Show less

Marine Travel Consultant

• Feb 2020 - Jul 2021

• Handling international travel bookings and travel inquiries, mostly for marine crews • Assisting clients and providing travel quotes that are tailored-fit to their specific needs (e.g., flight, hotel, car hire, transfers) • Booking and making changes or cancellations on flight reservations through Galileo and Amadeus system • Keeping up to date with travel industry news • Handling international travel bookings and travel inquiries, mostly for marine crews • Assisting clients and providing travel quotes that are tailored-fit to their specific needs (e.g., flight, hotel, car hire, transfers) • Booking and making changes or cancellations on flight reservations through Galileo and Amadeus system • Keeping up to date with travel industry news

Global Processing Associate

• Mar 2018 - Mar 2019

• COMMODORE AWARDEE – 3rd Quarter of 2018• Attending to all document-related concerns received through email within 48 hours• Monitoring compliance records of Filipino and Indian crew members strictly and reaching out viaphone call especially if urgent or necessary• Assessing feasibility of imposed joining dates and communicating directly with Crew Schedulers• Validating of Passport, Seaman’s Book, Medical, STCW certificates, Worker’s Information Sheet,Pre-Departure Orientation Seminar, Anti-Piracy, Visa, OK to Board documents• Performing e-migration of Indian seafarers in DGS to let them pass through India immigration• Arranging PDOS and Anti-Piracy schedules of Filipino crew members Show less

Customer Care Helpdesk Associate (former Crew Manning)

• May 2016 - Feb 2018

• Managing RCM inbox – ensuring general inquiries and various concerns from crew members, cross-functional teams and other stakeholders are attended within 48 hours• Extending assistance to lessen the volume of crew members visiting RCM office by contacting the scheduled ones ahead of time to resolve their concerns through call as much as possible• Providing Letter of Guarantee, Sea Service Record, PDOS training in any OWWA satellite office, andEndorsement Letter for renewal of training certificate in MARINA upon request• Validating crew member’s personal information including government ID numbers and bank account details in the system Show less

Customer Service Representative

• Jul 2015 - Dec 2015

Assigned under Hotels.com account • Assisting customers in booking, changing and cancelling hotel reservation via inbound calls • Managing customers’ accounts and performing customer verifications • Ensuring the quality of calls and exerting 100% customer satisfaction • Recording customer interactions, details of inquiries, comments and actions taken • Handling and resolving customer complaint or issues Assigned under Hotels.com account • Assisting customers in booking, changing and cancelling hotel reservation via inbound calls • Managing customers’ accounts and performing customer verifications • Ensuring the quality of calls and exerting 100% customer satisfaction • Recording customer interactions, details of inquiries, comments and actions taken • Handling and resolving customer complaint or issues

Food And Beverage Assistant

• Jul 2014 - Dec 2014

Rotated in different areas of Food and Beverage department such as fine dining restaurant, Japanese restaurant, bar lounge, Golfers’ restaurant and Banquet with the ff. tasks and responsibilities: • Greeting and welcoming guests and clients • Assisting reserved guests in their respective seats during special occasions and events • Presenting the menu, taking orders, serving food, setting up tables and upselling products • In charge of cashiering in the bar area, mixing cocktails, making and serving drinks, setting up lounge area • Responsible for prompt, courteous and efficient service of food and beverage during banquet functions; maintaining proper dining experience, fulfilling customer needs, delivering items, removing courses, replenishing utensils and refilling glasses • Ensuring that meeting rooms are re-set for the next event and monitoring cleanliness of the assigned station and service areas Show less