Kathrene Claire Palay

Travel Customer Service Representative at Brigham Young University–Hawaii
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Contact Information
us****@****om
(386) 825-5501
Location
Laie, Hawaii, United States, US

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Bio

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Credentials

  • Leading and Working in Teams
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Top 10 Rules for Highly Effective Leadership
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Mastering Communications as a Leader
    LinkedIn
    Jun, 2023
    - Oct, 2024

Experience

  • Brigham Young University–Hawaii
    • United States
    • Higher Education
    • 700 & Above Employee
    • Travel Customer Service Representative
      • Apr 2023 - Present

      As a travel customer service representative, my responsibilities include communicating with students, professors, missionaries, and alumni about their travel arrangements. I also complete a weekly report indicating the spend authorizations and receipts that were used by the customers. The BYUH Travel Services is also responsible for the travel arrangements of big campus events such as Asia Pacific Career Conference. As a travel customer service representative, my responsibilities include communicating with students, professors, missionaries, and alumni about their travel arrangements. I also complete a weekly report indicating the spend authorizations and receipts that were used by the customers. The BYUH Travel Services is also responsible for the travel arrangements of big campus events such as Asia Pacific Career Conference.

  • Polynesian Cultural Center
    • United States
    • Leisure, Travel & Tourism
    • 700 & Above Employee
    • Food Service Worker
      • Apr 2022 - Apr 2023

      Working as a server at a well-known tourist attraction in Hawaii demands excellent customer service, adaptability, and problem-solving skills. I serve seven to nine tables with a total of 35 guests a day. My manager recognized me for suggesting to give "Mahalo Cards" to the guests before they leave the venue to improve our guests' satisfaction. This idea increased our rating by 3% higher. Working as a server at a well-known tourist attraction in Hawaii demands excellent customer service, adaptability, and problem-solving skills. I serve seven to nine tables with a total of 35 guests a day. My manager recognized me for suggesting to give "Mahalo Cards" to the guests before they leave the venue to improve our guests' satisfaction. This idea increased our rating by 3% higher.

  • The Church of Jesus Christ of Latter-day Saints
    • United States
    • Religious Institutions
    • 700 & Above Employee
    • Missionary
      • Oct 2019 - Apr 2021

      I was assigned to labor in the Philippines Butuan Mission. I finished a 12-week training that included learning a new language, building relationships and trust, setting goals, and studying to teach. After nine months in the field, I was assigned to be a Sister Training Leader. My responsibilities include giving pieces of training and teaching lessons during district and zone meetings. Throughout my 18 months of experience in the field, I maintained the top of my role by helping more than 50 people to be baptized. Show less

Education

  • Brigham Young University–Hawaii
    Bachelor's degree, Hospitality Administration/Management
  • BYU-Pathway Worldwide
    Professional Skills, Marketing/Marketing Management, General
    2021 - 2022
  • University of Perpetual Help System DALTA
    STEM, Senior High School
    2016 - 2018
  • Saint Louis University
    Accounting and Business/Management
    2018 - 2019

Community

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