Development Quality Assurance Analyst

• Apr 2022 - Present

Development Quality Assurance

• Jan 2021 - Apr 2022

Embedded Quality Assurance

• May 2018 - Jan 2021

Quality Assurance

• Mar 2017 - Mar 2018

Worked with developers and production teams to investigate bugs and newly added features as well as working with other QA team members to develop testing processes and coordinate playtest sessions for Orcs Must Die: Unchained and Hero Academy 2. Worked with developers and production teams to investigate bugs and newly added features as well as working with other QA team members to develop testing processes and coordinate playtest sessions for Orcs Must Die: Unchained and Hero Academy 2.

Geek Squad Consultation Agent

• Jun 2016 - Feb 2017

Consulted clients about computer repair and service offerings, driving department sales. Diagnosed and repaired units using established practices and individual research.

Sales

• Jul 2008 - Feb 2017

Worked in Media, Computer, Digital Imaging, and Home Theater departments selling electronic products to a vast array of consumers. Sought cross training individually to become a more efficient employee while seeking growth within the organization.

Home Theater Sales Leader

• Jun 2015 - Feb 2016

Supervised team of 8 to 12 in customer interactions, training, and product proficiency leading to direct growth in quality and quantity of sales for all departments. Established standards leading to new Magnolia home theater dedicated labor and support. Managed merchandising throughout home theater, Magnolia home theater, movies, music, car audio, gaming, and appliance departments.