Experience

Coca-Cola Customer Business Solutions

• Manufacturing
• 1 - 100 Employee

• E-Business Coordinator

  • Feb 2014 - Present



National Day of Civic Hacking

• Greater Atlanta Area

• "Fertile Crescent" Project Team Member

  • Jun 2013 - Jun 2013

  Our team developed a website for a local non-profit organization using Agile methodologies. • Elicited desired business features from project sponsor • Participated in brainstorming sessions to identify business and systems requirements • Roles: project management, user role development, quality assurance, testing, and documentation Our team developed a website for a local non-profit organization using Agile methodologies. • Elicited desired business features from project sponsor • Participated in brainstorming sessions to identify business and systems requirements • Roles: project management, user role development, quality assurance, testing, and documentation



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Peer Review Coordinator

  • Apr 2011 - Nov 2012

  My duties and accomplishments until my position was eliminated as part of a major downsizing: • Provided technical expertise in the design of a new database for the Peer Review Department: - Interviewed key stakeholders and support personnel to identify desired business features - Defined business, system, functional, and non-functional requirements - Identified software / database vendor that met strict security guidelines - SME for prototype design, development, and testing • Reduced turnaround time for Peer Review Committee inquiry letters from 30 days to less than 14 days by using empathic listening and negotiation skills to obtain detailed case information from both internal (The Southeast Permanente Group) and external network (hospitals) physicians • EPIC system: researched patient EMR, physicians’ notes, radiology, and scheduling data • Designed and ran queries on the Peer Review Paradox database to generate reports for Quality Department management, Credentialing Department, and Human Resources Department • Worked closely with Risk Management Department Administrator to exchange highly sensitive case information • Designed and ran queries on the Peer Review Paradox database to generate reports for Quality Department management, Credentialing Department, and Human Resources Department Show less



Group Homes for Adults With Developmental Disabilities

• Greater Atlanta Area

• Live-in Caregiver

  • 2006 - 2009

  • Guided residents to win-win solutions of disputes using empathic listening and negotiation skills • Supervised self-administration of medications, including insulin injections, for all residents • Managed, coordinated, and escorted residents to doctor and dental appointments • Earned trust and admiration of residents and their family members regarding all aspects of care • Ensured adherence to all State & Federal regulations, including HIPAA, Medicare & Medicaid • Managed household budget and assisted residents with their personal finances • Maintained facility with exceptional focus on State-mandated health and safety standards Show less



The William Carter Company

• Griffin, GA

• EDI Consultant

  • Jul 1998 - Dec 1998

  During 6-month contract for children's clothing manufacturer: • Integrated new EDI transactions with Carter’s systems for multiple clients - Interviewed customers to obtain business requirements - Created new EDI transactions and test data - Coordinated testing with customer and Value Added Network (VAN) provider - Implemented and documented new EDI transactions • Performed root-cause analysis and provided resolution for all issues and concerns of EDI customers During 6-month contract for children's clothing manufacturer: • Integrated new EDI transactions with Carter’s systems for multiple clients - Interviewed customers to obtain business requirements - Created new EDI transactions and test data - Coordinated testing with customer and Value Added Network (VAN) provider - Implemented and documented new EDI transactions • Performed root-cause analysis and provided resolution for all issues and concerns of EDI customers



Riverwood International Corp

• Marietta, GA

• EDI Consultant

  • Oct 1997 - Apr 1998

  During 6-month contract for paper manufacturer: • Converted EDI transactions from Riverwood’s legacy system to SAP software format (IDOC) • Provided 24/7 support for all systems During 6-month contract for paper manufacturer: • Converted EDI transactions from Riverwood’s legacy system to SAP software format (IDOC) • Provided 24/7 support for all systems



Georgia-Pacific LLC

• United States
• Paper and Forest Product Manufacturing
• 700 & Above Employee

• Senior Systems Analyst

  • Jan 1995 - Oct 1997

  • Member of corporate IT operations troubleshooting team responsible for solving all systems issues by 8AM every Monday morning • Organized and led team that identified and resolved problem with EDI transmission of vital information to carrier delayed at US / Canadian border within the required 15-minute contractual obligation • Determined root cause for rejection of EDI invoices by major client, which resulted in collection of $500,000 in outstanding receivables • Analyzed, coded, tested and implemented Total Vendor Ordering for major client • As Customer / Client Liaison, provided EDI & SAP support for Customer Service Representatives in Paper Electronic Commerce Group and Packaged Products Division • Converted Packaged Products Division (PPD) trading partner maps from EDITRAN to HARBINGER • Migration of EDI transactions from PPD legacy system to SAP system (180 trading partner / documents) • Provided 24/7/365 production support of EDI transaction processing for all Georgia-Pacific divisions (850/875 Purchase Orders, 810/880 Invoices, 856 Advance Ship Notice, 404 Rail Carrier Notice, 204 Tender Load to Carrier, 214 Carrier Status, 857 Shipment & Billing Notice, 867 Product Transfer & Resale Report, 821 Bank Reconciliation, 823 Lockbox, 828 Debit Authorization, 830 Planning Schedule with Release Capacity) Show less



ENTEX Information Services

• Rochester, NY

• EDI Analyst

  • Apr 1994 - Oct 1994

  Following the buyout of my former employer, EKCC, to GE Capital in Danbury, CT, I worked as a consultant in Rochester, NY on the following projects: • Implemented new EDI transactions for multiple clients • Supported production EDI environment, including detection / analysis of job failures & initiation of restart procedures Following the buyout of my former employer, EKCC, to GE Capital in Danbury, CT, I worked as a consultant in Rochester, NY on the following projects: • Implemented new EDI transactions for multiple clients • Supported production EDI environment, including detection / analysis of job failures & initiation of restart procedures



Eastman Kodak Credit Corp (EKCC) / GE Capital Corp (GECC)

• Rochester, NY

• Systems Analyst

  • Dec 1988 - Feb 1994

  Until the elimination of my position due to the sale of EKCC by Eastman Kodak to General Electric Capital Corp (GECC), my responsibilities included the following: Managed EKCC Sales Tax, Property Tax and Invoicing systems EKCC to GECC Transition Projects: • Resolved significant differences in usage of Vertex sales tax rate file by GECC and Eastman Kodak • Replaced existing sales tax reporting process between EKCC & Eastman Kodak (2500-page report) with an electronic data feed to GECC Tax department • Systems representative on cross-functional team responsible for identifying & resolving all issues involved with conversion from EKCC's in-house billing system to GECC, Vendor Financial Services' invoicing system EKCC Project Management: • Managed EDI invoice generation project that resulted in customer retention worth $34,000,000 per year • Managed project separating current & past due receivables onto an invoice & past due summary statement, respectively. Resulted in up to 300 invoices per month being sent one week sooner, elimination of 300 manual bills monthly, and significant reduction of past due receivables. • Managed project for electronic transmission of invoices to Kodak Corporate Mail Services that resulted in invoices being mailed on creation date instead of one week later Client Liaison for EKCC Customer Service and Credit Departments: • Worked with managers to improve processes, prioritize, coordinate & implement all outstanding systems requests; assisted in resolution of complex account problems EKCC Team Lead: • Organized & led a cross-functional team to resolve all technical billing & credit issues to get major client up & running on the EDI outbound 810 invoice Show less



Command Data Services

• Dublin, CA

• Systems Analyst

  • Nov 1987 - Oct 1988

  As an employee of this Emergency Services (911) software firm: Project Manager for Fire Incident Reporting System development team: - Gathered information from State Fire Marshals in California, Oklahoma, Texas and Virginia - Analyzed differences between each state's unique requirements and the national coding standards - Developed system requirements document, detail programming specifications, unit test plans, system integration test plan - Managed team of three programmers - Managed nationwide implementation team Project Manager for major enhancement to Fire Management Information System Show less



Software Solutions Unlimited

• San Francisco, CA

• Systems Analyst

  • Aug 1987 - Nov 1987

  Until the San Francisco office was closed by the CEO, I worked on the following software applications: - Litigation Support System - Accounts Receivable - Commission Accounting - Order Entry - Accounts Payable - Inventory Control - Purchase Orders Until the San Francisco office was closed by the CEO, I worked on the following software applications: - Litigation Support System - Accounts Receivable - Commission Accounting - Order Entry - Accounts Payable - Inventory Control - Purchase Orders



Amstutz, Lynch & Associates

• San Francisco, CA

• Systems Analyst

  • Apr 1985 - Aug 1987

  Until the company was dissolved by its two partners, I worked as a consultant on projects for the following companies: Bank of America Home Mortgage Group: - Stabilized, documented, then significantly enhanced Loan Tracking System running on PCs at five Regional Processing Centers (RPC) located throughout California. - Interfaced with managers to improve processes, prioritize and implement all outstanding system requests. - Provided support and training for users at corporate headquarters and in all five RPCs. Safeway Stores: - Developed, tested and implemented Construction Budgeting System. Show less



Equitec Financial Group, Inc

• Oakland, CA

• Programmer Analyst

  • Mar 1983 - Sep 1984

  Until my position was downsized, my major accomplishments included the following: Microcomputer Specialist: (accepted position although I had no PC experience and company provided no formal training) - "patched" bug in DOS 1.0 operating system - Transferred files between DEC VAX and IBM PC & Kaypro microcomputers - Evaluated software packages, e.g. SuperCalc, Multiplan - Ensured compliance with software license agreements - Trained corporate personnel in use of PCs, printers and software applications - Wrote technical documentation for operations personnel (IBM PC & Kaypro microcomputers, DOS & CP/M operating systems) - Wrote user manuals for IBM PC & Kaypro microcomputers and printers - Defined standards for in-house software development on IBM PC - Resolved all user-reported hardware and software problems - Developed system to handle all PC-related administrative tasks Team Member: - Evaluated fourth-generation language DBMS software packages (Oracle, Ingres) for total rewrite of in-house Investor Controls System Independent Project: - Designed, wrote, tested and implemented audit procedures for new Investor Controls System Show less



Computer Synergy, Inc

• Oakland, CA

• Programmer Analyst

  • Jan 1982 - Mar 1983

  Major accomplishments as employee for Hospital Accounting & Patient Management Software Consulting firm: San Francisco General Hospital: - Rewrote accounts receivable posting program, which resulted in 1300% improvement in processing time; plus fully automated the restart procedure - Identified and resolved major problem with the invoice generation program that had been producing bills with tens of thousands of dollars in erroneous charges Customized the company's proprietary software for each client: - Insurance claims processing, including coordination of benefits algorithms - Patient Billing system - Patient Management system Show less



Stephens-Nelsen, Inc

• Spokane, WA

• Programmer Analyst

  • Apr 1979 - Dec 1981

  Major accomplishments as employee of service bureau / timeshare services firm: County Health Department: - Redesigned Childhood Immunization Follow-up System to obtain parameters from database to comply with ever-changing government regulations (original designer had information hard-coded in programs) - Designed, wrote, tested, and implemented system to provide statistical analysis of birth and death certificate information using statistical software (SPSS) Team Member for in-house projects: - Work In Process System to track IT staff billable hours - Custom system for local race track - Billing system for local insurance company - Custom system for law firm - Integrated accounting software: Payroll, Inventory Control, Accounts Receivable, Accounts Payable Data Base Administrator for all AMBASE (DBMS) clients Show less



Compusource, Inc

• Los Angeles, CA

• Programmer Analyst

  • Jan 1978 - Sep 1978

  I began working for this software development company as a Junior Programmer. Within 90 days I was promoted to Account Manager for one of the firm's oldest and most important clients. I used my negotiating and conflict resolution skills to handle a dispute between my supervisor and this client's Senior Vice President. I began working for this software development company as a Junior Programmer. Within 90 days I was promoted to Account Manager for one of the firm's oldest and most important clients. I used my negotiating and conflict resolution skills to handle a dispute between my supervisor and this client's Senior Vice President.