Kathleen Sharp
Executive Consultant / Founding Member at TrūAura- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Greater Chicago Area, US
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Credentials
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IBM Advisory Project Manager
IBM
Experience
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Executive Consultant / Founding Member
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Feb 2018 - Present
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Program Manager/ Business Analyst
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2014 - 2020 6 years , Define and deploy Smarter Ordering, User Request Capture and Execution (SOURCE) global workflow management solution supporting IBM Global Technology Services IT Asset Acquisitions built on IBM Business Automation Workflow (BAW) platform. Use Agile Methodologies and practices to facilitate end-to-end acquisition of IT hardware, software, and services.• Collaborated with stake holders and project team to discover, document, and analyze business processes utilizing IBM Blueworks Live for… , Define and deploy Smarter Ordering, User Request Capture and Execution (SOURCE) global workflow management solution supporting IBM Global Technology Services IT Asset Acquisitions built on IBM Business Automation Workflow (BAW) platform. Use Agile Methodologies and practices to facilitate end-to-end acquisition of IT hardware, software, and services.• Collaborated with stake holders and project team to discover, document, and analyze business processes utilizing IBM Blueworks Live for recording process flows and business events, improving cycle time of end-to-end acquisition over 60%, driving process behavior associated to 6 aligned functions. • Updated / maintained tool interactions, user guides, and training documentation, including drafting / executing clear and thorough test cases during functional verification testing (FVT) with holistic understanding of end-to-end business flow. • Cultivated talent by training and mentoring 5 less experienced members across project team, regardless of role or function.
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Global Service Line Owner
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2010 - 2014 4 years , Illinois, United States , Provided cross-competency, global subject matter expertise with current knowledge of Global Ordering Services (GOS) processes / tools and submission requirements for evolution of these processes into Blue Harmony SAP tool set.• Optimized and standardized processes globally, establishing plans and deploying process standards into 5 geographies. • Identified primary control points and determined controls, establishing 3 key process indicators (KPIs).
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Advisory Project Manager
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2007 - 2010 3 years , Illinois, United States , Acted as GOS business process lead, primary interface, and subject matter expert of Global Ordering Services' (GOS) systems and processes for Lease to Loan project. Held responsibility for transition of GTS Strategic Outsourcing, Business Continuity Services and additional internal customers from internal lease business model to Loan business model.
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Account Manager
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2001 - 2007 6 years , Illinois, United States , Contributed as primary interface into GOS Organization for account and support teams. • Oversaw acquisition and asset services of 300+ IBM commercial accounts in US, Latin America, and Canada, monitoring account financials against budget, investigating variances, and meeting budget goals at 95% or better.
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First Line Manager
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1997 - 2001 4 years , Illinois, United States
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Marketing Support Representative
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1996 - 1997 1 year , Illinois, United States
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Product Remarketer
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1995 - 1996 1 year , Illinois, United States
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Executive VIP Consultant
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Apr 1992 - Sep 2017
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Product Remarketer
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1994 - 1995 1 year , Oak Brook, Illinois, United States , Managed re-marketing of personal computing technology which required liquidating thousands of off-lease assets of used mainframe, networking and personal computer equipment.• Managed logistics of administration, delivery and installation of equipment sold.
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Marketing Assistant
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Nov 1990 - 1994 4 years , Illinois, United States
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Education
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Northern Illinois University
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Mother McAuley Liberal Arts High School
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