Experience

North Shore Bank

• United States
• Banking
• 200 - 300 Employee

• Video Teller

  • Jun 2018 - Present

  • Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions• Uncover financial needs and recommending financial products• Utilizes the Bank’s on-line systems and website in order to facilitate customers’ transactions. Show less

• Bank Teller

  • Dec 2015 - Present

  - Performed as a team member in cross-selling bank products to customers at every opportunity to meet sales goals regarding accounts, credit cards, and loans- Conducted due diligence and thorough verification of all relevant documents which effectively prevented possible losses -Demonstrated outstanding customer service, resolved customer concerns and helped build customer loyalty.-Manage balancing duties akin to currency, coins and checks



Vanity (clothing)

• United States
• Retail
• 1 - 100 Employee

• Sales Lead

  • Jul 2015 - Mar 2017

  • Resolve customer complaints regarding sales and service • Plan and direct staffing, training, and updating performance evaluations • Review operational records and self-audits • Handle nightly deposits, morning money counts and deposit forms • Taking conference calls, attending manager meetings • Resolve customer complaints regarding sales and service • Plan and direct staffing, training, and updating performance evaluations • Review operational records and self-audits • Handle nightly deposits, morning money counts and deposit forms • Taking conference calls, attending manager meetings



Famous Footwear

• Retail
• 700 & Above Employee

• Sales Associate

  • Apr 2013 - Apr 2016

  • Greet customers and ascertain what each customer wants or needs • Describe merchandise and explain use and care of merchandise • Receive and process cash or credit payment • Answer questions regarding the store and its merchandise • Maintain knowledge of exchange policies and security practices • Call other stores to find desired items • Greet customers and ascertain what each customer wants or needs • Describe merchandise and explain use and care of merchandise • Receive and process cash or credit payment • Answer questions regarding the store and its merchandise • Maintain knowledge of exchange policies and security practices • Call other stores to find desired items



dELiA*s

• United States
• Retail
• 100 - 200 Employee

• Customer Experience Supervisor

  • Apr 2014 - Aug 2014

  • Resolve customer complaints regarding sales and service • Plan and direct staffing, training, and updating performance evaluations • Review operational records and self-audits • Handle nightly deposits, morning money counts and deposit forms • Taking conference calls, attending manager meetings • Resolve customer complaints regarding sales and service • Plan and direct staffing, training, and updating performance evaluations • Review operational records and self-audits • Handle nightly deposits, morning money counts and deposit forms • Taking conference calls, attending manager meetings



ICING Gifts

• Retail
• 1 - 100 Employee

• Third Key

  • Nov 2013 - Apr 2014

  • Resolve customer complaints regarding sales and service • Responsible for opening and closing the store • Handle nightly deposits, money counts and banking deposit • Call other stores to find desired items • Help cover shift at different stores • Resolve customer complaints regarding sales and service • Responsible for opening and closing the store • Handle nightly deposits, money counts and banking deposit • Call other stores to find desired items • Help cover shift at different stores



A&W Restaurants, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Oct 2008 - Aug 2012

  • Monitor food preparation methods, portion sizes and presentation of food to ensure that food is prepared and presented in an acceptable manner • Count money and make bank deposits • Investigate and resolve complaints regarding food quality, service, or accommodations • Coordinate assignments of cooking personnel and staff to ensure economical use of food and timely preparation • Maintain food and equipment inventories, and keep inventory records • Establish standards for personnel performance and customer service Show less