Experience

Chambers Management Ltd
• United Kingdom
• Entertainment
• 1 - 100 Employee
• Live Touring Associate

  • Sep 2022 - Present


Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Comedy/Cabaret Producer

  • Mar 2016 - Present

  Alongside other roles, I have produced work on a freelance basis where I led on the delivery of live comedy and cabaret gigs, from inception through to the booking/promotions, stage management and financial settlements. With small budgets I have to be creative with my process when it comes to venue scouting, deal negotiations and efficient marketing strategy. Additionally I am largely involved in all aspects of show running and producing, with small commissions for freelance staff where required for more extensive projects. Show less



Pleasance Theatre Trust

• United Kingdom
• Performing Arts
• 1 - 100 Employee

• Box Office Manager

  • Oct 2016 - Sep 2022

  • Line managing the Deputy Manager, London Casual Staff and around 40 Box Office and Arts Industry Volunteers at the Edinburgh Festival with professional and pastoral support.• Acting as a first point of contact for our Box Office service provider, all visiting companies and Fringe Society, all internal Box Office enquiries and third parties as required.• Managing difficult customer queries, liaising with the wider company and implementing conflict management as required. • Working with the General Manager in recruitment for all Volunteer staff for the Edinburgh Fringe. • Training and inducting all Box Office Staff to include Health and Safety, Administrative Processes and PCI compliance.• Proficient use of our Box Office System, VIA, continually self training in coding, drivers and external systems are required to advance my skill set and efficiency. • Managing the on-sale and proofing process for all London and Edinburgh productions, working closely with the Programmers and wider team, ensuring all deadlines are met according to the stated schedule and all productions are sold to an appropriate and legal capacity.• Overseeing all complimentary tickets and ticket deal requests on the behalf of Visiting Companies.• Opening and manning the London Box Office, taking calls from the general public and Visiting Companies, responding to emails and fielding administrative queries.• Undertaking receptionist duties in the London theatre; welcoming all Visiting Companies; acting as a first point of contact for all visitors; ensuring visitors sign in as required; managing lost and found; ordering stationary and managing supplies.• Completing all Box Office banking on a weekly basis, as well as organising cash drop offs and uplifts as required. • Attending and contributing to company meetings as required.• Preparing, managing and overseeing the physical setup of the Edinburgh Box Office, working closely with the IT Manager and Technical Team as required. Show less

• Box Office Supervisor

  • Jul 2015 - Oct 2016

  In addition to providing excellent customer service and handling conflict management, in this role I was entrusted with more database and systems management roles within the team, including building events, promotional offers and reports to name a few. This role throughout the year combined with arts industry duties, so I was also a first point of contact for other departments and performing companies to ensure the smooth running of events. I was also specifically hired as a Sunday staffer, where I solo duty manager on behalf of the Box Office on shift and was regularly required to open and close the building where appropriate. During the Edinburgh Fringe, I supported the Box Office Manager to line manage Box Office operators, including training and pastoral care where appropriate. Show less

• Arts Industry Officer

  • Aug 2016 - Aug 2016

  I worked as part of a small team to be a first point of contact for artists and performing companies for a extensive programme at the Edinburgh Fringe. A large focus on the role came with administering industry ticket requests and acting as a liaison between all internal departments to provide support, problem solving and diplomacy.

• Arts Administrator

  • May 2015 - Sep 2015

  I supported the General Manager during the recruitment process for the Edinburgh Fringe Festival. This included handling company contracts and enquiries, assisting with visa application queries and scheduling interviews and providing feedback for candidates. Depending on the activity, additional support was provided for relevant live events and marketing activity.



Funny Women CIC

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Community Engagement & Stage Award Producer

  • Oct 2020 - Apr 2022

• Awards Coordinator

  • Apr 2020 - Oct 2020



THE 99 CLUB LIMITED

• Admin Assistant

  • Oct 2015 - Sep 2016

  I acted as part of a small team to assist with the routine administration of the organisation and providing remote support for the smooth running of comedy shows. This included confirming pay roll outs for performers and casual staff, proactively monitoring and distributing sales updates, and managing the office's reservation line for public and industry enquiries. I also maintained the companies website and was involved in creating weekly e shots and daily social media content. I acted as part of a small team to assist with the routine administration of the organisation and providing remote support for the smooth running of comedy shows. This included confirming pay roll outs for performers and casual staff, proactively monitoring and distributing sales updates, and managing the office's reservation line for public and industry enquiries. I also maintained the companies website and was involved in creating weekly e shots and daily social media content.



Cath Kidston

• United Kingdom
• Retail
• 200 - 300 Employee

• Sales Advisor

  • Dec 2014 - Jul 2015

  Providing proactive customer service in order to provide the best customer journey and find additional opportunities for upselling, using a deep understanding of the company's brands and products. I was quickly trusted in handling refund and difficult customer queries and providing assistance with banking. Providing proactive customer service in order to provide the best customer journey and find additional opportunities for upselling, using a deep understanding of the company's brands and products. I was quickly trusted in handling refund and difficult customer queries and providing assistance with banking.

• Box Office Operator

  • Jul 2014 - Aug 2014

  I provided efficient customer service in a busy festival environment, both over the phone and in person covering an extensive programme. This lead to me being credited with the most sales over the month. I provided efficient customer service in a busy festival environment, both over the phone and in person covering an extensive programme. This lead to me being credited with the most sales over the month.



Funny Women Ltd

• Production Assistant

  • May 2013 - Sep 2013

  I was initially brought on to help the company's marketing and PR. This involved copy editing press releases, creating design briefs and writing content for the Funny Women's online magazine. Over time, I was additionally brought on in more of a producing capacity, where I managed budgets and provided artist/guest liaison support for live events. I was initially brought on to help the company's marketing and PR. This involved copy editing press releases, creating design briefs and writing content for the Funny Women's online magazine. Over time, I was additionally brought on in more of a producing capacity, where I managed budgets and provided artist/guest liaison support for live events.



Avalon Entertainment Limited

• United Kingdom
• Media Production

• Street Team

  • Aug 2013 - Aug 2013

  I was on the front line for the strategic promotions for over 20 live comedy shows, requiring me to proactively interacting with new people and continually adapted pitches. I was also encouraged to provide feedback in daily briefings with the wider teams of promoters and agents, and was entrusted with sensitive act information and sales figures. I was on the front line for the strategic promotions for over 20 live comedy shows, requiring me to proactively interacting with new people and continually adapted pitches. I was also encouraged to provide feedback in daily briefings with the wider teams of promoters and agents, and was entrusted with sensitive act information and sales figures.