Experience

Hermiston School District #8R

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Education Assistant

  • Feb 2015 - Present

  Hermiston, Oregon Assist in the social and educational development of students as per the instructions and regulation of the head teacher. Supervised students in grades 9-12 whom were completing diploma or G.E.D. requirements. Handled the tasks of providing instructions and clerical support to teachers.



Pacific Interpreters, a LanguageLine Solutions Company

• United States
• Translation and Localization
• 100 - 200 Employee

• Scheduler/Escalations

  • Jun 2013 - Feb 2015

  Portland, Oregon Area Communicated daily with callers from many sectors including medical, legal, financial and government agencies. Quickly and accurately collected and recorded all data required for billing, following client privacy and HIPPA compliance rules. Assessed client needs and facilitated connection of callers and interpreters to provide Limited English Proficiency persons better access to services and increased accuracy of communication between callers and their clients. Collaborated with internal… Show more Communicated daily with callers from many sectors including medical, legal, financial and government agencies. Quickly and accurately collected and recorded all data required for billing, following client privacy and HIPPA compliance rules. Assessed client needs and facilitated connection of callers and interpreters to provide Limited English Proficiency persons better access to services and increased accuracy of communication between callers and their clients. Collaborated with internal departments via email to accommodate clients’ special requests and needs in various, unique and sometimes urgent situations. Filed reports on behalf of customers with service and billing concerns and questions using internal reporting tool. Fielded between 200-350 calls and emails per day. Show less



Tattoo Road Trip

• Media/Social Networking Coordinator

  • May 2010 - Feb 2011

  Portland, Oregon Area Independently contracted to serve as the link between the creators of www.tattooroadtrip.com and potential/current clients via social networking sites. I was entrusted responsibilities such as: social media account maintenance creating buzz, and correspondence via email/telephone for customers/business owners.



ACS Systech Integrators

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Customer Service Representative

  • Nov 2003 - Nov 2004

  Portland, Oregon Area Extensive data entry while simultaneously navigating multiple applications. Processed payments, established rate plans for individual and business accounts, and performed market transfers to suit Nextel’s customer’s locations. Became proficient in deescalating customer complaints by providing solutions and customer satisfaction in a high volume call center.