Experience

Demigos
• Ukraine
• IT Services and IT Consulting
• 1 - 100 Employee
• Demigos Advisory Board Member

  • Jun 2021 - Present


Georgetown University

• United States
• Higher Education
• 700 & Above Employee

• Senior Classroom Manager and Events and Scheduling Systems Lead

  • Mar 2019 - Present

  Formulate and generate a daily schedule of classes and events for the CETS staff to reference and fulfill.Respond to patron needs, inputting data and generating a timely and accurate schedule Check multiple University scheduling systems to ensure no redundancies or conflicts exist and the request process is seamless to the faculty, students and staffMaintain CETS website ensuring all information is current, accessible with links and applications operativeCreate instructional guides and video tutorials and performs staff training sessions to ensure the CETS staff has a working knowledge the scheduling systemsSupervise and train Night and Weekend Services Support staff and CETS classroom managers who in turn train faculty and students on technology. Substitute in their absence and in assist with the more complex technology set-upsInteract closely with classroom managers and Engineers in conveying classroom needs and assisting in technology supportRegularly interact with other technology departmentsProcess and confirm requests, monitor departmental e-mail accountSupervise, hire and train student assistants who support the System and Event Scheduling DivisionParticipate in leadership committee meetings, advising and directing teamsCollect and analyze data to plan for campus-wide needed technology renovations Show less

• Technology Zone Manager/ Web Services/Database Processor

  • Sep 2015 - Present

  Responsible for content for departmental website in addition to Technology Zone Manager. Process technology requests for main campus patrons.

• Classroom Technology Zone Manager

  • Apr 2008 - Present

  Train faculty, students and staff on using classroom technology as well as suggest new technology to be integrated into classrooms.

• Reserve Reading and InterLibrary Loan Head

  • Sep 1992 - Present

  I have over 15 years of experience working in information management services. Currently, I work as Georgetown University’s User Services Support/Classroom Technology Zone Manager, improving products and services for our faculty, staff, and students through advanced testing and troubleshooting, providing user training and support, and creating and maintaining user guides.Previously, I was a PC Specialist at Georgetown University, where I re-imaged more than 100 public computers on a weekly basis to ensure user privacy and safety; and setup and troubleshooted the desktop computers of faculty and staff.Competencies: performance optimization, project management, technical writing, systems integration and implementation, data quality and integrity Show less

• Desktop Support Specialist

  • Jul 2001 - Apr 2008

  Provided desktop support to over 100 staff and public computers on a weekly basis. Updated library database weekly. Applied ghost image to 80 public computers weekly.