Experience

Nikia Dx LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President Nikia Dx Canada LTD

  • Jun 2020 - Present

  Responsible for fostering strong business relationships with our clients and trusted partners. As a transformational enablement leader, combining operational acumen with change management skills to improve the client experience. Nikia Dx curates innovation and provide these innovative technologies and transformation as a service. We provide value to our clients not only through the innovation providers we partner with, but the skills and experience our team offers at every step throughout our business relationship.



RBC

• France
• Design Services
• 1 - 100 Employee

• Senior Management, Infrastructure Services - Global Technology Infrastructure

  • Nov 2012 - Jun 2020

  Accountable for designing and managing support teams to promote the service management life cycle for technology products and services. Created strategic frameworks and tools to support pricing and marketing solutions. Initiated processes for analytic governance for infrastructure towers. Implementation lead for the launch of a technology management portal to automate infrastructure volume reporting and billing capabilities.

• Senior Management, Global Cards Operational Excellence

  • Apr 2010 - Nov 2012

  Responsible for operational support of the Global Cards payment portfolio by creating and monitoring safety and soundness objectives. Accountable for escalations and management of issues within the portfolio. Managed relationships and interactions with third party vendors and associated fulfillment for a new card system in the Caribbean impacting 17 countries.

• Senior Management, Client Experience and Innovation, Cards

  • May 2008 - Apr 2010

  Created strategic planning for cards client experience to ensure focus and resources were aligned to client expectations and business deliverables. Responsible for managing key priorities to address client top issues for a customer base of over 6 million cardholders and create strategy to ensure programs/resources/improvement practices were in place to address client need. Key stakeholder in Chip/PIN implementation planning and programs.

• Senior Management, Sales Support and Operational Effectiveness

  • Jun 2007 - May 2008

  Responsible for sales force operational improvements that assisted teams in obtaining sales targets (Ontario $8.7 billion in funded business for 2008), through the creation of innovative support processes such as recruitment tools, hiring processes and assisting with campaigns. Directed HR related issues faced by Sales managers

• Manager. Small Business Litigation

  • 2000 - 2006

  Designed and developed the collections processes for the new central collections center. Supervised 6 litigators and 6 collectors on the newly designed processes. Implemented the corporate standards, policies and procedures.

• Branch and Collections Center experience

  • Sep 1993 - Jan 2000

  Various roles in RBC (Royal Trust) Main Branch.Collection Agent roles and then Manager Student Loan Collections