Experience

The MetroHealth System (Cleveland, OH)

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Cluster Support Assistant

  • Apr 2016 - Present

  Performs daily administration and maintenance of the Patient Scheduling System. Maintains the database for outpatient scheduling and MetroHealth managed care physicians. Collecting, compiling and distributing statistic and reports relevant to clinical services and managed care. Performs various payroll and record keeping functions such as time sheets, attendance records, check requests, accounts payable, etc. Maintains records as needed. Participates in quality improvement programs and customer service initiates by identifying quality issues and initiating ideas and solutions for resolution. Provides various types of clerical support to the cluster on an as needed basis. Assists in the set up of new provider practices. Performs other functionally related duties as assigned.



HealthSpan Ohio

• Insurance
• 100 - 200 Employee

• Behavioral Health Adminstrative Assistant

  • Oct 2011 - Mar 2016

  Responsible for phone calls from patients, physicians, pharmacies, and other healthcare professionals. Process requests for appointments, referrals, drug refills, and patient education. Admit and discharge patients, collect co-pays, and reconcile cash drawer. Enter medical codes and refresh diagnosis. Trained in AIDET customer service process. Handle challenging patient situations. Thorough and current knowledge of HIPAA, drug and medical terminology, confidential forms and correspondence. Responsible for phone calls from patients, physicians, pharmacies, and other healthcare professionals. Process requests for appointments, referrals, drug refills, and patient education. Admit and discharge patients, collect co-pays, and reconcile cash drawer. Enter medical codes and refresh diagnosis. Trained in AIDET customer service process. Handle challenging patient situations. Thorough and current knowledge of HIPAA, drug and medical terminology, confidential forms and correspondence.



Kaiser Permanente

• Transcriptionist

  • Jan 1985 - 2011

  Transcribe medical, operative, radiology, and mental health reports, progress notes and letters using Chart Vox software and Epic. Extensive knowledge of medical terminology, anatomy, physiology, and correct grammar. Comply with confidentiality issues, maintain departmental reports, answer phones and help determine departmental work schedules. Consistently achieved 33.3% above departmental minimum and 25% above departmental average for lines per hour. Took on clerk responsibilities after departmental downsizing. Maintained, created, and distributed departmental reports in a timely manner.