Senior Technical Program Manager

• Jul 2021 - Present

Digital Project Manager - Smart Subscription and Health Cloud Applications, Healthcare Digital

• Aug 2018 - Jun 2021

Lead Project Manager - Smart Subscription, Health Cloud, Analytics applications. Responsible for development and adoption of implementation methodology including best practices, processes and tools for project managers and other services staff essential to successful implementation of Smart subscription imaging software and other digital applications at customer sites Oversee numerous simultaneous implementation projects for GE imaging customers, which involves reviewing contracts, clarifying scope, facilitating requirements gathering, scheduling work, creating and maintaining project plans, delivering clear and timely communication with stakeholders, leading the team through execution of the work, and monitoring and controlling project risks while staying on budget. Show less

Project Manager - Centricity Enterprise DataBridge, Enterprise EMR

• Aug 2018 - Dec 2020

Project Manager of DataBridge Data Archive solution – Oversaw data archive projects for large clinical enterprise product high profile customers, which involved demonstrating the product, estimating effort and cost for requested enhancements, facilitating requirements gathering, scheduling work, creating and maintaining project plans, delivering clear and timely communication with stakeholders, leading the team through execution of the work, and monitoring and controlling project risks

Support Services Supervisor, Centricity Enterprise, Enterprise EMR

• Feb 2010 - Dec 2020

• Managed the daily activities of Centricity Enterprise, EHR Support team.• Responsible for building and maintaining a team environment that drives innovation, learning and collaboration• Drove team efficiency and quality by removing obstacles to staff• Managed and monitored teams performance against department metrics and applied efforts appropriately• Worked with team to distribute work and load level to ensure high priority issues are handled appropriately• Application team liaison between services and engineering teams• Managed issue escalations of business and patient care critical issues, managing internal progression through to successful resolution. Show less

Software Release Planner - Services, Centricity Enterprise EMR

• Oct 2011 - Oct 2018

• Demonstrated leadership through management of Agile-based prioritization of all production issues for large clinical enterprise product with high profile customers across the services organization.• Represent services organization by weighing in on the criticality and timing of business-level issues and strategy• Drive cross-functional process improvement activities for services and engineering teams for large clinical enterprise product with high profile customers.• Assist key customers in addressing their most urgent and important business needs by coordinating resources to fix and deliver required software updates• Promote inclusiveness and cooperation between services and engineering teams to resolve customer issues in timely manner • Proficient in use of internal CRM and UCM tools to gather resolution and release information and communicate to customers• Identify potential enterprise issues that may require proactive communication to customers and drive services and engineering teams to prioritize and resolve Show less

Technical Project Lead, Centricity Enterprise EMR

• Jun 2008 - Jun 2010

• Managed the technical portions of customer implementation and upgrade projects, including coordination of technical resources, prioritization of technical tasks, and adherence to project timeline• Scheduled and managed customer code deliveries to ensure committed delivery dates were reached• Prioritized and monitored solution and schedule delivery of resolutions for all technical (conversion) issues• Worked and communicated effectively with customers to ensure needs and expectations were met• Responsible for technical issue management and resolution throughout the implementation/upgrade and during EMR system activation. Show less

Principal Software Support Analyst - Pharmacy, Clinical Applications, Centricity Enterprise EMR

• Sep 2001 - Jun 2008

• Guided customers on system configuration, installation, and resolution of issues• Responsible for leading process improvement efforts (Lean, Six Sigma)• Served as point of escalation for off-hours/critical issues• Software/technical expert from both a system and functional perspective• Responsible for achieving defined goals and delivering software and technical expertise and high quality solutions on all issues relating to the product• Consistently exhibited excellent verbal and written communication skills• Assisted in product design, development and testing as well as providing education about functional changes within the product to clients• Provided mentoring to new, junior and under-performing colleagues Show less

Implementation Consultant - Pharmacy Application, Centricity Enterprise EMR

• Apr 1999 - Sep 2001

• Developed training curricula for large clinical enterprise product with high profile customers • Delivered structured and ad hoc training to internal staff and customers • Responsible for execution of all project deliverables on net new EMR implementation customers and upgrades • Provided mentoring efforts to new, underperforming and junior colleagues • On-site and remote activation coverage • Analyzed and resolved reported application and technical issues • Developed training curricula for large clinical enterprise product with high profile customers • Delivered structured and ad hoc training to internal staff and customers • Responsible for execution of all project deliverables on net new EMR implementation customers and upgrades • Provided mentoring efforts to new, underperforming and junior colleagues • On-site and remote activation coverage • Analyzed and resolved reported application and technical issues

Level A Pharmacy Technician

• 1990 - Mar 1999