Office Administrator

• Feb 2019 - Present

Collections Representative/Bank Teller

• Dec 2014 - Feb 2019

• Prepared daily branch FPCU invoices. • Researched and resolved customer issues on personal savings, checking and lines of credit accounts • Supplied tellers with coin and currency as needed. • Processed sales referrals and promoted bank services and products. • Processed loan payments • Maintained confidentiality of bank records and client information. Adhered to FPCU security ,audit procedures, • Examined checks for identification and endorsement. • Directed specific questions to appropriate branch personnel. Show less

Family Independent Case Manager

• Oct 2012 - May 2014

• Prepared Client request forms • Utilized UCM/Equifax/ Language line / Success • Input a minimum of thirty Snap/Medicare cases per day. • Scheduled Appointments for interviews and renewals. • Processed and distributed Snap/Medicare benefits according to state guidelines. • Created monthly reports for records, closed terminated records and completed chart audits • Verified that information in the computer system was up-to-dated and accurate. • Directed clients to other Government Programs that may be helpful to their situation Show less