Experience

Skilled Education
• United Kingdom
• Higher Education
• 1 - 100 Employee
• Director of Student Success

  • Mar 2023 - Present


Higher Education

• Malaysia
• Education Administration Programs
• 1 - 100 Employee

• Partnerships & Admissions Operations Director - Higher Education

  • Sep 2022 - Mar 2023

  Stellar success in spearheading various organizational functions, including evaluating and synthesizing student applications as well as coordinating campaigns to encourage students to apply for admission. Proficient in focusing on students and responding to concerns and challenges by providing robust solutions throughout admissions process. Accomplished leader; recognized for building, training and mentoring cross-functional teams for meeting and exceeding set performance goals. Proven expertise in cultivating and nurturing robust relationships with interdepartmental teams and management peers to realize both short and long-term goals. Well-versed in nurturing and promoting a happy and healthy team working environment for attainment of exceptional outcomes. Articulate communicator with exceptional interpersonal, planning, problem-solving, multitasking, attention to detail, time management, organisational and leadership skills. Show less



Global University Systems

• United Kingdom
• Education Administration Programs
• 700 & Above Employee

• Head of EU & US Operations

  • Oct 2021 - Sep 2022

  Leading Admissions, Operations and Services Support for 2 EU and 5 US Universities.Administer Webster Leiden campus & Webster University Athens partnership, enrolment and admissions processes to streamline relevant operations. Perform multiple tasks diligently, such as developing formal documentation, creating marketing materials and coordinating internal webinars, training sessions and public information sessions to nurture international recruitment.Notable Accomplishments/Contributions:⦁ Recruited international students for Webster University European campuses by redesigning processes and driving conflict resolution initiatives.⦁ Webster University USA recognised as biggest partner managed by division of GUS; grew enrolments for Fall II 2022 from 5-10 to 200.⦁ Led project with Chief Data Officer at FPU to adapt daily reporting to become clearer, more concise and user friendly.⦁ Took over leadership of underperforming US Admissions department to improve customer satisfaction from 20% to 70% and slash turnaround times from seven working days to two working days on new applications.⦁ Supported 5 Webster University Athens students to start and continue studies when no other partners were able to recruit; design payment plans and allow students to pay monthly or at fixed points, rather than upfront.⦁ Increased credibility and performance as well as ensured achievement of SLAs of underperforming GUS EU & US admissions department after taking care of overall functions of department.⦁ Performed partnership and admissions management for 'Florida Poly' and Chicago Concordia University'.⦁ Operational and Admissions leadership for 3 x Webster US campuses, 2 x Webster EU plus CUC and FPU', fostered trust in partnerships when I took over.⦁ Reduced application processing turnaround time to enable CUC to deliver I-20s within 24-48 hours when needed. Show less

• Head Of Operations Europe

  • Feb 2020 - Sep 2021

• Head Of Operations

  • Oct 2019 - Feb 2020



@Strangelydelicious The Vegan Bakery

• Owner & Creative Director

  • Nov 2017 - Sep 2019

  Account and Relationship Management. Creating wonderfully tasty healthy, Vegan and Gluten free desserts and treats. Account and Relationship Management. Creating wonderfully tasty healthy, Vegan and Gluten free desserts and treats.



Laureate Online Education

• Netherlands
• Higher Education
• 100 - 200 Employee

• Partnership & Relationship Operations Manager

  • Jul 2016 - Oct 2017

  Partnership & Relationship Management for 2 UK Universities University of Liverpool and University of Roehampton OnlineResponsible for Laureate Registrar services for the University of Roehampton & University of Liverpool Online partnerships with the aim of ensuring students are able to study without administrative issues. Through daily operational oversight of Student Administration and Student Support, I have responsibility for ensuring that the functional teams that provide Admissions and Materials Supply Chain services for Roehampton students meet the standards required by the partnership. The role requires regular interaction with external University partners and collaboration across internal departments and teams, and is responsible for driving initiatives to improve operational performance.Responsibilities: • Work with partner institutions to improve transparency and consistency of data reporting and management• Manage and track student retention and progression numbers • Support the Admissions team to improve process efficiency and scale for growth• Manage internal LOE relationship with the Enrolment teams to ensure a smooth enrolment process for students• Create academic term calendars in collaboration with internal stakeholder groups• Maintain data in the Student Information System [SIS] for efficient application, admission and registration processes • Manage the administration of the continuing enrolment process and recording of all student grades in the SIS• Oversee presentation of accurate student progression data to the Board of Studies and to internal stakeholders• Improve operational efficiency of the registration process. • Manage a team of operational and student support staff to ensure the highest levels of student satisfaction Show less

• Manager Academic Advising & Academic Operations Manager

  • Dec 2013 - Jul 2016

  Responsible for managing daily operations, communications and workflow of an assigned advising team. This involves ensuring that there is clear understanding of and compliance with University policies and procedures; interviewing and hiring of new advisors and assisting with assigned tasks and projects. I supervise, motivate and mentor staff to ensure efficient process management of the student cases touched by the team. Depending on the needs of the University, I assisted with daily Academic Advisor activities and deal directly with students as required. Responsibilities: • Partnership management with senior leadership at University of Roehampton.• Contribute to the validation and launch of new online programmes and implementation of programmatic changes • Manage daily functions of assigned advising team and assist Advisors with problem resolution• Collaborate with partner and internal leadership to ensure a positive student experience • Interview and hire new staff and carry out coaching, mentoring and training• Meet and exceed student satisfaction and service level agreements• Ensure retention and progression targets are met and support the management of KPIs for team members• Ensure that advisors help students understand and complete degree requirements, select appropriate course registrations, and achieve satisfactory academic progress• Ensure that advisors identify both risks and opportunities to develop in line with our academic success strategies • Address escalated matters quickly whilst complying with University guidelines• Collaborate with stakeholders in the management, tracking, creation and implementation of required processes• Collect and analyse data to ensure efficient workflow, operational processes, and support models• Implement the performance review process for team members; identify and address areas for development• Manage and co-ordinate multi-institutional operational staff and student communications as and when required Show less

• Regional Enrollment Sales Manager

  • Feb 2012 - Dec 2013

  Managed teams of Enrolment Advisers that varied in size from 13 to 28 individuals towards the goal of meeting targets and enrollment budgets.Interviewing and hiring of new team membersExperienced in dealing with disciplinary activities and exit strategiesManage and influence performance levels Participate in projects, provide reports and data Deliver workshops, coach and train team membersBuild high performing team and provide opportunities for development and progression Show less

• Enrolment Advisor

  • Nov 2009 - Feb 2012

  I joined Laureate Online Education in 2009 as Enrolment Advisor to the Middle East region after having taken a career break to start a family.The position involves contacting potential students who have requested information about online Master’s and Doctorate programs with the University of Liverpool. The sales process involves ‘qualifying’ the enquirer for their program of interest or determining a suitable alternative; then guiding the individual through the application process before ónboarding’ them onto the program. The position is a mix of consultancy and customer service with a sales focus in a driven environment. Additional to the original job specification I regularly act as a specialist speaker on webinars hosted for the Middle East and other regions. I have been involved in the mentoring and training of newly hired employees as well as participation in focus groups working with Management and the Works Council as a representative of the employee body.Within 1 year of joining the organization my role was expanded to include Team Leader duties which involved working closely with and acting as back up to the Regional Enrolment Manager in their absence; attending management and forecasting meetings as well as settling disputes through diplomacy and negotiation. The team leader role is focused on assisting the team to improve performance but also providing guidance and motivation as well as where necessary helping with inter personal issues. In this role I have gained much experience working directly with other regional managers as well as helping to build relationships between other departments in the organization. Show less



ArvinMeritor

• United States
• Motor Vehicle Manufacturing

• Program Manager Corporate Travel

  • Mar 2005 - Jul 2008

  Developed and implemented streamlined Corporate Travel Policy with the aim to reduce unnecessary spend. Acted as Consultant to IT department on design and implementation of Automated Travel Authorization process. Project managed the implementation a new global Corporate Travel Management Company as part of an initiative to consolidate to a single sourced supplier. 15,000 end users on 4 continents affected; with predicted annual saving of €12M. Negotiated KLM Bulk Buy project; the first customer to successfully do so Show less