Kathleen Collins
Senior Systems Analyst & Site Lead at New Directions Technologies Inc.- Claim this Profile
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Bio
Credentials
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Licensed Health, Life and Medicare Supplement/Long Term Care Insurance (NPN 19079057)
NC Department of InsuranceApr, 2019- Oct, 2024 -
Licensed Mortgage Loan Professional (NMLS 1536468)
State of NCNov, 2017- Oct, 2024 -
Registered Yoga Teacher (RYT500)
Yoga AllianceMar, 2017- Oct, 2024
Experience
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New Directions Technologies Inc.
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United States
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Defense and Space Manufacturing
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100 - 200 Employee
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Senior Systems Analyst & Site Lead
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Nov 2021 - Present
Analyzes business requirements and application objectives relating to NAVAIR NDMS and SAP's ERP. Works with Users to identify key business processes and improvements relating to NDMS and ERP. Provides requirements analysis and tests custom programs for NDMS and ERP. Creates and maintains process and procedures documents. Produces project status reports as requested by Management. Trains Users on NDMS and ERP. Troubleshoots and resolves technical and business issues of assigned applications. Provides User support via troubleshooting and analysis. Provides User Account Management to 4000+ individuals. Creates and updates User Manuals and Training Guides as needed for Go-Live implementation of new systems & applications. Serves as New Directions Technologies, Inc. (NDTI) Site lead at Cherry Point to include recruiting, interviewing, hiring, managing, mentoring all NDTI employees.
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Entrepreneur | Small Business Manager
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2016 - Present
• Advised small business start-ups in setting up business accounts, operating systems, and processes • Established two small businesses involving government IT/IS consulting and corporate wellness initiatives • Developed and established multiple government business marketing and capture management strategies for Economically Disadvantaged Woman Owned Small Business and General Services access experience • Design innovative personal and corporate mental and physical wellness initiatives, representing the healing arts and environmental stewardship • Created strategic marketing and business communications plans, with a focus on attracting new clients and retaining existing clients. • Led the creation and implementation of a small contract packaging business by implementing processes, and accounting practices.
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Mortgage Lending
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Banking
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1 - 100 Employee
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Mortgage Loan Professional
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Nov 2017 - May 2021
• Provide exceptional client services while identifying creative solutions for borrowers, including determining the best options for loan programs. • Manage the process of reviewing and verifying borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. • Ensure compliance with legal requirements, company policies, underwriting guidelines and lending-program requirements. • Analyze credit reports and interface with various internal and external departments and people to guarantee a high-quality experience for all stakeholders. • Build and maintain partnerships with Real Estate Agents and other professional contacts.
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bioMérieux
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France
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Biotechnology Research
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700 & Above Employee
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Global Systems Delivery / Process Architect
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2003 - 2018
• Expertise in global matters related to ERP customer onboarding, integration, implementation, and solution adherence • Provided effective and efficient service to customers, leading to high levels of overall customer satisfaction • Global lead ERP trainer and global subject matter expert and dynamic trainer for business and processes; created and maintained training materials; proficient in virtual, group and 1-on-1 settings • Streamlined processes and procedures to increase efficiency across the team and greater organization • Create and manage global domain ERP strategy and policy • Oversaw ERP Commercial Operations domain, with a focus in Sales Administration, Customer Master Data, Pricing Master Data, Quotation, Contract, and Order creation, and adherence to the core model solution, with customization based on subsidiary legal and strong business requirements. • Managed ERP SAP implementation in 20+ countries, and customer resource management for a global in vitro diagnostics corporation. • Lead, analyze gaps, train, process solutions, write test cases, execute test cases, process improvement, strategy, track deviations and related resolution, verify quality standards and test procedures; ecommerce included, and often legally required, as part of implementation. • Developed multiple tailored solutions across the global enterprise for ERP- SAP/CRM- Salesforce implementation. • Executed fax-to-email orders which saved an estimated $12,000 annual on paper and storage. • Served bioMerieux in progressively responsible roles as Global Business Process Owner, ERP Lead Trainer; Commercial Operations Process Architect, End-to-End Process Lead/Owner (Quote to Cash); Manager, Order Fulfillment; Sales Representative, and Contract Administrator.
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Education
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North Carolina Wesleyan University
BS, Business Administration
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