Experience

GXP Training

• Ireland
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Senior Manager | Training | Compliance | Quality | Operations | Tickets | Processes

  • Jun 2021 - Present

  • Refine processes for compliance and quality to reduce the number of Service Now Tickets • Redesigned GMP User Access Request process to align with overall company process • Managed re-routing of tickets for more effective and efficient processing • Oversee the day-to-day operations of hCelgene Compliance Wire for GxP training • Refine processes for compliance and quality to reduce the number of Service Now Tickets • Redesigned GMP User Access Request process to align with overall company process • Managed re-routing of tickets for more effective and efficient processing • Oversee the day-to-day operations of hCelgene Compliance Wire for GxP training



Bristol Myers Squibb

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Learning Operations Manager & Training Strategy Lead | Change | Leadership | Digital Health

  • Mar 2017 - Present

  • Manage the creation of a change strategies to complement overall project and learning goals • Collaborate with project leads to determine messaging, mediums, and outlets for all activities • Develop change impact analysis, including present and post processes, readiness, and level of impacts to job roles, and mitigation strategies to ensure the adoption of change • Oversee vendor change and training resources for Clinical Trial Risk Management and training program development • Served as the lead for both change and training for the SiteCentral digital health initiative • Coordinate with Subject Matter Experts (SMEs), business partners, practice leads, learning management office team, instructional designers, developers, and LMS curricula team to develop and deliver on adult learning strategies • Analyze, design, and implement training strategies, design documents (outlines, storyboard, script writing, and assessments), eLearning, instructor-led solutions, facilitator and participant guides, train the train (TTT) materials, and adhere to basic adult learning principles and provide consultative services • Charged with testing course functionality and designing, implementing and managing maintenance plans, while making updates to courses and training materials based on post assessment feedback • Create and implement metric plans gathering info on effects of learning programs • Managed the ECLIPSE training realignment coaching program, including all materials related to the classroom and coaching sessions, as well as prep and delivery of train the trainer session • Update all training materials and build a sustainable program • Served as R&D New Employee Orientation program manager, recruiting leadership speakers, inviting participants, securing all logistics, delivery of monthly sessions, oversight of additional facilitators, and continual maintenance and updating of presentation decks while serving a talent support and people development strategy Show less



Inventive Health

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Technology Trainer | CRM | Sales Teams | Veeva | Concur | Centris | Icoach | Medical Science

  • Jun 2016 - Mar 2017

  • Designed, developed, and delivered technology training for various systems, including Veeva CRM (Salesforce based), Concur, Centris, Icoach, and more • Updated and maintained over 70 training documents, each tailored to various audiences and teams, including sales reps, medical science liaisons, certified diabetes educators, and district managers • Performed classroom and VILT training for sales teams • Worked with client to establish technology training dates and calendar • Created on-demand training with tight deadlines, project managing the training aspects of larger technology rollouts Show less



Ally Solutions Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Contract Trainer for Learning & Development | Medical Writing | Customer Service | Job Aids

  • Jun 2015 - Dec 2015

  • Conducted Train the Trainer for a BMS international rollout of a new medical writing and customer services platform • Trained end users in the US on both the medical writing and the customer service system • Contract extended after original four weeks after TTT made alterations for training materials (slide decks, exercises, handouts, etc.) • Designed ongoing end user job aids and materials for initial and subsequent releases of the system • Collaborated with SMEs to create ongoing learning materials • Assisted with the strategy for continued training for Bristol Myers Squibb, after previously training staff for the rollout of the clinical trial management system in 2013 Show less



Neil Carbone Associates

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Contract Trainer | Curriculum | Retail Banking | Sales | Problem Solving | Customer Service

  • Sep 2005 - Sep 2013

  • Delivered curriculum for retail banking personnel (new hires, platform, loans, and tellers) on topics including sales, problem solving, customer service, and computer skill development and primary client was PNC Bank • Received outstanding evaluations as a facilitator • Delivered curriculum for retail banking personnel (new hires, platform, loans, and tellers) on topics including sales, problem solving, customer service, and computer skill development and primary client was PNC Bank • Received outstanding evaluations as a facilitator



Monmouth University

• Higher Education
• 700 & Above Employee

• Adjunct Professor | Critical Discourse | Logical Arguments | Communication

  • Aug 2004 - Dec 2006

  • Instructed course on Critical Discourse, a mandatory class for all students to build the knowledge and skills needed to form and present logical arguments • Taught Small Group Communication, designed to develop understanding and skills needed to work in small groups • Instructed course on Critical Discourse, a mandatory class for all students to build the knowledge and skills needed to form and present logical arguments • Taught Small Group Communication, designed to develop understanding and skills needed to work in small groups



TRG

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Manager | Software Training | Project Plans | Budgets | Training Strategy | Virtual Training

  • Mar 2003 - Jul 2004

  • Directed the discovery, design, development, delivery, and evaluation of software training for various companies • Created and managed project plans, time lines, and budgets • Assisted in the scoping of projects and proposed training strategy • Participated in sales calls and served as primary client contact • Designed and developed an internal learning program for Instructional Designers, Instructors, and Project Managers to acquire virtual training skills • Directed the discovery, design, development, delivery, and evaluation of software training for various companies • Created and managed project plans, time lines, and budgets • Assisted in the scoping of projects and proposed training strategy • Participated in sales calls and served as primary client contact • Designed and developed an internal learning program for Instructional Designers, Instructors, and Project Managers to acquire virtual training skills



Siebel Systems

• Technology, Information and Internet

• Project Manager | Needs Analysis | Strategy Formulation | Training | Project Scoping | Budgeting

  • Apr 2000 - Dec 2002

  • Managed end-user education engagements from need analysis and strategy formation through delivery of training • Served as lead team member and coach, trained staff members, and ran train-the-trainer sessions • Oversaw project scoping, budgeting, and resource management • Managed end-user education engagements from need analysis and strategy formation through delivery of training • Served as lead team member and coach, trained staff members, and ran train-the-trainer sessions • Oversaw project scoping, budgeting, and resource management



Dodge Data & Analytics

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Inside Sales Trainer (formerly known as McGraw Hill Construction)

  • Jan 2000 - Dec 2000

  • Provided analysis, design, development, delivery, and evaluation of training for insides sales call center • Worked closely with sales managers and staff to facilitate process sessions and documentation of sales processes • Evaluated and coached sales reps and developed and delivered new hire training to on boarding sales personnel and decreased job readiness and training from four to two weeks • Researched, designed, and developed training materials, including documentation of contracting processes within three different applications Show less



Mastermind, Marketing and Communication Solutions

• President | Facilitator | Trainer | Documentation Writer | Marketing | Communications | PR

  • Apr 1994 - Apr 2000

  • Worked as a facilitator, trainer, documentation writer, and marketing, communications, and public relations consultant • Facilitated strategic and staff planning sessions and focus groups • Provided training for a variety of employee development initiatives • Assisted clients with developing marketing plans, and wrote and managed production of documentation and materials • Conceptualized and implemented a gamut of public relations activities • Clients included the Somerset Valley Visiting Nurse Association, Injersey.com, Pfizer, Gloucester County Workforce Investment Board, Thomas Edison State College, Dendrite International, Consumers for Civil Justice, New Jersey State Visiting Nurse Association, Hemophilia Association of New Jersey, and Educational Testing Service Show less



National Alliance of Business

• Regional Manager | Writing Materials | Support | Budget | Procurement | Subcontracts | Evaluation

  • May 1991 - Apr 1994

  • Managed a wide range of projects related to the development of a quality American work force • Directed all aspects of projects including writing materials, developing support, preparing budget; arranging procurement and subcontracts, implementing, and then evaluating projects • Managed a wide range of projects related to the development of a quality American work force • Directed all aspects of projects including writing materials, developing support, preparing budget; arranging procurement and subcontracts, implementing, and then evaluating projects



Private Industry Council of Philadelphia, INc.

• Senior Public Relations Representative | Special Events | Invitations | Speeches | Media

  • Dec 1988 - May 1991

  • Created and implemented all special events including writing and production of invitations, collateral materials, and participant speeches, and arranged all general details and coordinated press • Served as PIC liaison with the advertising firm, editorial writer, and graphic artist • Pitched article and story ideas to media • Created and implemented all special events including writing and production of invitations, collateral materials, and participant speeches, and arranged all general details and coordinated press • Served as PIC liaison with the advertising firm, editorial writer, and graphic artist • Pitched article and story ideas to media



Provident Mutual Life Insurance Company

• Public Relations Coordinator | Media Relations | Press Kit | Publicity | Press Interviews | Videos

  • May 1987 - Dec 1988

  • Designed and implemented a media relations plan, including concept and construction of press kit, speaker’s bureau, and clipping and filing system • Created and implemented publicity plan and originated and wrote press releases • Edited and ghost wrote articles for trade publications and marketed article ideas to media • Handled all press inquiries and organized all press interviews • Produced, wrote, and directed videos for in-house release • Performed as media spokesperson and contact for company • Managed annual United Way campaign for 2000-member employee base and administered quality program Show less



Sands Hotel & Casino

• United States
• Entertainment Providers
• 1 - 100 Employee

• Public Relations Assistant | Story Ideas | Press Releases | Brochures | Video | Celebrities

  • Nov 1984 - Nov 1986

  • Developed and guided story ideas for the hotel and casino, from conception through publication • Wrote copy for press releases, brochures, and video presentations • Acted as liaison between appearing celebrities and press • Coordinated publicity for entertainment, sports, and marketing events • Developed and guided story ideas for the hotel and casino, from conception through publication • Wrote copy for press releases, brochures, and video presentations • Acted as liaison between appearing celebrities and press • Coordinated publicity for entertainment, sports, and marketing events