Experience

The Estancia Club

• Director of Retail Operations

  • Sep 2000 - Present

  Increased sales 84.6K and profits by 15.7% year over year (2022). Achieved record sales of 1.04M dollars a 12.8% increase year over year (2021). Added 60K in incremental sales by establishing nontraditional golf revenue streams. (2020). Increased sales 100K in 2017/2018 season by implementing an online marketing strategy. Increased sales 200K achieving a 44% profit through creative event planning, embracing “client first” mind set (2013). Cultivated and established corporate sales initiative yielding a 25K sales increase. (2019) Increased revenues 5% for 3 consecutive years after economic downturn in 2008. Created all financial models, databases and sales forecasts including monthly” flash report” to track sales, expenses, and budget to actual measurements. Maintained full P&L responsibility; developed and administered entire operational budget including marketing, capital improvements, and payroll. Implemented operational procedures reducing operating expense by 23%. Negotiated over 150 contracts for a business unit with sales in excess of $1M. Developed design renovation plans for existing space utilizing operating metrics, and updated equipment needs which resulted in a 20% increase in sales. Reduced inventory surplus 13% by implementing demand-based planning process. Reviewed and prepared monthly commentary and variance analysis for presentation to Senior Management and Board of Directors. Created customer profiles and developed buying/selling strategies targeted to each customer’s specific needs. Mentor Assistant Professionals in Golf/ Retail Operations Management.



Arizona State University

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Professor

  • Aug 2004 - Dec 2010

  Developed course content, materials and syllabus for Retail Management Class Taught over 128 students in operations management, purchasing and store start-up principles. Developed course content, materials and syllabus for Retail Management Class Taught over 128 students in operations management, purchasing and store start-up principles.



Belk Department Stores, Carolinas Region

• Regional Operations Manager

  • Aug 1998 - Aug 2000

  Conducted needs analysis, developed budgets, and selected Doors for remodel and reset. Scheduled, coordinated and supervised a team of merchandisers to perform store resets . Conducted needs analysis, developed budgets, and selected Doors for remodel and reset. Scheduled, coordinated and supervised a team of merchandisers to perform store resets .



Bermuda Run Country Club

• United States
• Hospitality
• 1 - 100 Employee

• Owner/ Operator

  • Aug 1994 - Aug 2000

  Generated a 26% increase in profitability that took operation from “red” to “black”./ Managed purchasing, receiving, and merchandising for two stores with sales of $300K each. Designed layout & fixtures to maximize flexibility and optimize sales of two 1,200 sq. ft. stores. Developed, implemented & standardized policies/procedures to improve operational efficiency. Generated a 26% increase in profitability that took operation from “red” to “black”./ Managed purchasing, receiving, and merchandising for two stores with sales of $300K each. Designed layout & fixtures to maximize flexibility and optimize sales of two 1,200 sq. ft. stores. Developed, implemented & standardized policies/procedures to improve operational efficiency.



Palm Beach Polo and Country Club

• United States
• Entertainment

• Food and Beverage Operations Manager

  • Sep 1991 - Nov 1994

  Responsible for financial management, business development, inventory control, Contract negotiations, menu development, special events planning. Development of policies and procedures, hiring, training, and supervision of 40 employees. Responsible for financial management, business development, inventory control, Contract negotiations, menu development, special events planning. Development of policies and procedures, hiring, training, and supervision of 40 employees.