Director Of Client Services

• Jun 2019 - Present

Associate Director of Graduate Enrollment Management

• Nov 2017 - Jun 2019

As a team leader in the Graduate Enrollment office at the Fox School of Business, I oversee recruitment for the Full-time MBA program and manage the application operations for graduate level programs.As a recruiter, I am responsible for the design and execution of recruitment strategies aimed at meeting enrollment targets for the flagship MBA program at the Fox School. This includes creating specialized recruitment events, establishing and nurturing effective partnerships with external agencies and educational vendors, leveraging relationships with program partners, academic directors, and our marketing team, and managing a scholarship budget.As an operations manager, I oversee quality assurance and admissions internal processes for Fox graduate programs. This includes recruiting and developing a talented full-time staff member and a team of graduate student workers in an effort to streamline our application processes and increase the accuracy and efficiency of our operations. My team utilizes various technologies and platforms such as PowerBI and Salesforce to analyze data and provide insights into to the various enrollment funnels to the larger recruitment team. My portfolio also includes the design and implementation of our international recruitment strategy for all graduate programs at Fox. Through analyzing our lead base and applicant pool and keeping up to date on international demographics and recruitment trends, I have designed a travel plan aimed at cultivating sustainable growth for Fox graduate programs.

Assistant Director of Graduate Enrollment Management

• Sep 2015 - Nov 2017

Managed the recruitment and enrollment process for the flagship Full-time MBA program at the Fox School of Business. I utilized customer service skills, strong relationship management skills, and a passion for cross-functional collaboration in order to create a positive admissions experience for prospective students. In order to show the value of the Fox MBA, I conducted in-person and virtual webinars and connected with students one-on-one to better understand their career goals. During this time, I also represented the school nationally and internationally through various recruitment events. My two years in this role saw two of the most accomplished cohorts in the history of the Fox MBA.

Assistant Director of Admissions

• Aug 2011 - Aug 2015

-Analyzed candidate applications for admission to the University by gathering pertinent data, identifying significant information, and assessing decision outcomes-Managed a caseload of between 700-800 applicant applications-Served as a primary Admissions representative responsible for official communications regarding individual applicant cases -Traveled extensively throughout the east coast to actively recruit students through classroom and college fair presentations-Conducted weekly information sessions to large audiences-Advocated for and managed SOC and religious diversity pools throughout the admissions cycle-Managed numerous scholarship programs

Admissions Counselor

• Aug 2009 - Jul 2011

-Assessed candidate applications for admission and provided recommendations to the Vice President for over 500 applicants based on analysis of applicant materials-Served as a primary College Admissions representative responsible for official communications regarding individual applicant cases as well as managing mass communication campaigns-Established schedules for large campus visitation events which provided applicants with a college-wide overview -Acted as the single point of contact for International Applicants responsible for managing all international cases-Identified potential applicant case deficiencies and potential scholarship prospects by utilizing an online applicant system-Led and implemented a redesigned Student Tour Guide program and managed all incoming group tours and conducted presentations to large audiences-Managed recruitment marketing campaigns, led and authorized the design of materials, and served as liaison between College Admissions and prospective vendors

Admissions Aid

• Aug 2005 - May 2009

-Led admissions presentations for prospective students and families-Assessed and reviewed student applications-Represented and marketed at multiple college fairs focused on the Central Pennsylvania high school market-Delivered the key-note address at the Annual Accepted Students Day program -Led admissions presentations for prospective students and families-Assessed and reviewed student applications-Represented and marketed at multiple college fairs focused on the Central Pennsylvania high school market-Delivered the key-note address at the Annual Accepted Students Day program

Intern

• Jan 2009 - Apr 2009

-Identified potential presenters, engaged in communication with diplomats, politicians, and professors to participate in lecture series, and recommended presenters to the Rumi Forum President -Developed and managed a database of all lecturers and lecture series-Established relationships with media contacts and publicized events and general awareness for the organization-Authored lecture summaries and press releases that were posted to the web and sent to both national and international media outlets

Records Management Intern

• Jun 2008 - Aug 2008

-Independently led project to convert and update records to a standard current format-Leveraged relationships with Bureau Chiefs, legal counsel, and department heads to analyze record management and current record state -Independently led project to convert and update records to a standard current format-Leveraged relationships with Bureau Chiefs, legal counsel, and department heads to analyze record management and current record state