Katherine Arcand
Marketing Cloud Administrator at Children's Cancer Research Fund- Claim this Profile
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German -
Topline Score
Bio
Credentials
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Blackbaud Certified in Luminate Online - Fundamentals
BlackbaudMay, 2017- Oct, 2024 -
Blackbaud Certification in the Raiser's Edge - Fundamentals
BlackbaudApr, 2015- Oct, 2024 -
Blackbaud Certification in the Raiser's Edge NXT - Fundamentals
Blackbaud -
Blackbaud Certification, Raiser's Edge Professional
Blackbaud
Experience
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Children's Cancer Research Fund
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United States
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Non-profit Organizations
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1 - 100 Employee
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Marketing Cloud Administrator
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Oct 2022 - Present
Responsible for building audiences, data extensions, and journeys as well as general account and database administration and data analytics with the Marketing Cloud and Salesforce NPSP instances. Oversees event database for guest and financial transactions.
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Salesforce Administrator and Event Software Manager
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Jan 2022 - Jan 2023
Responsible to ensure that the organization capitalizes on the benefits offered by the NPSP Salesforce CRM system through creating Omatic import formulas, working with Events on system needs, support the maintenance of our NPSP Salesforce CRM, and training staff on the effective use of Salesforce and other related software products.
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Database and Event Software Manager
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Oct 2017 - Dec 2021
Responsible for building and maintaining a healthy data environments within the, Luminate Online (LO) database and event software suites. This position maintains data integration via Import Omatic and ensures data clean up and accuracy between LO and Raiser's Edge (RE). This position manages event registration and all event processes for the Donor Services Team, including technology and software maintenance, staff and volunteer training, and working with the Events team to prepare and maintain the event databases. This position also assists with livestream outreach and coordination. Show less
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Database Assistant
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Jun 2013 - Oct 2017
Responsible for helping maintain and build a healthy data environment within the Raiser’s Edge (RE) and Luminate Online (LO) databases. This position provides vital back up to the Database Administrator in areas including querying, reporting, database maintenance, and developing policies and procedures. This position manages event registration and all event processes for the Donor Services Team, including technology and software maintenance, staff and volunteer training, and working with the Events team to prepare and maintain the event databases. The Database Assistant also coordinates daily gift entry and import workflow to assure the delivery of excellent service to internal and external customers. Show less
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Donor Services Coordinator
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Dec 2009 - Jun 2013
Responsible for implementing a wide range of donor services including responding to donor inquiries; accepting, entering, reconciling, acknowledging and reporting donations; entering demographic data into The Raiser’s Edge; answering all incoming calls to general number to assist donors; and, assisting at events. Also responsible for ensuring the highest level of customer service to donors, prospects, event attendees and internal staff.
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Administrative and Operations Assistant
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Apr 2008 - Dec 2009
Responsible for direct assistance and support to CEO and Senior Leadership team with meetings, travel, and other administrative tasks. Transcribed recorded Board minutes for monthly meetings. Provided support in maintaining data entry and contact preferences of donors in Team Approach database. Coordinated HP PurchaseEdge rewards program to provide organization with reduced cost printer ink and free paper with donated points from other businesses. Implemented a community give-back program to provide cookies on a monthly basis to hospital patients and families with money raised from the organization employees. Show less
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Administrative Assistant
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Dec 2006 - Jan 2008
Provided direct assistance and support to COO and CEO for meetings, travel, and other administrative needs. Lead planning and facilitation of staff summer picnic event and quarterly breakfast meetings. Performed general office duties, such as cleaning and organizing shared spaces, filing, and creating mail merges for mailings. Tracked and updated customer orders via Excel spreadsheets. Created mail merges within Microsoft Word for marketing and other external mailings. Provided direct assistance and support to COO and CEO for meetings, travel, and other administrative needs. Lead planning and facilitation of staff summer picnic event and quarterly breakfast meetings. Performed general office duties, such as cleaning and organizing shared spaces, filing, and creating mail merges for mailings. Tracked and updated customer orders via Excel spreadsheets. Created mail merges within Microsoft Word for marketing and other external mailings.
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Carlton Cards
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Manufacturing
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100 - 200 Employee
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Sales Assistant
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Nov 2001 - Nov 2007
Provided face to face customer service and sales assistance as well as maintained and organized inventory and storage for store location. Provided face to face customer service and sales assistance as well as maintained and organized inventory and storage for store location.
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University of Wisconsin-River Falls
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United States
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Higher Education
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700 & Above Employee
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Administrative Assistant to the Registrar
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Sep 2004 - Dec 2006
Responsible for providing face to face customer service with students and staff regarding transcripts and other degree path records. Performed general office duties, such as cleaning and organizing shared spaces, filing, and creating mail merges for mailings. Maintained confidentiality and compliance with records by shredding and storing personal information for students and staff. Responsible for providing face to face customer service with students and staff regarding transcripts and other degree path records. Performed general office duties, such as cleaning and organizing shared spaces, filing, and creating mail merges for mailings. Maintained confidentiality and compliance with records by shredding and storing personal information for students and staff.
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Viking Drill & Tool, Inc.
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United States
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Chemical Manufacturing
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1 - 100 Employee
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House Orders & Shipping
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Dec 2004 - Mar 2006
Responsible for picking and scanned orders for prompt shipment by the fulfillment team, as well as managing and running a robust carousel style vertical storage system to accurately pull items for orders for scanning and shipping. Responsible for picking and scanned orders for prompt shipment by the fulfillment team, as well as managing and running a robust carousel style vertical storage system to accurately pull items for orders for scanning and shipping.
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Education
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2004 - 2007
University of Wisconsin-River Falls
BS, German, International Relations -
2003 - 2004
Century College
General Studies
Community
