Senior Business Analyst

• Feb 2023 - Present

Business Analyst

• Sep 2011 - Feb 2023

System Analyst

• Jan 2011 - Jun 2011

Hill View Aged Care is a facility that provides respite care, residential care, and dementia care to people requiring special needs. In 2011 the Aged Care facility underwent a Financial and Residential system change. I was employed as an Intern to work on the data analysis and migration of the residents' financial and personal data to the new system. Responsibilities • Coordinate and manage data analysis activities and resources effectively to achieve work goals. • Work closely with both consultants and key users. • Software implemented: Microsoft Dynamics AX. • Identify relevant Financial and Resident data. • Analyze and determine data quality. • Data cleansing. • Data conversion to both test and production environments. • Data testing and reconciliation. • Match data to the legacy system. Show less

Advance Support Analyst / Coordinator Service

• 2006 - 2008

Spring Mobile Solutions is a Brazilian enterprise mobile solutions provider delivering mobile management systems. My role was to provide user advanced support on the software developed for the mobile solution tailored to the customer's needs. Ensuring the appropriate transition processes from consultancy to development, implementation, and support were taken. Part of my responsibilities was also to build a Level 1 support department, which included recruiting and training employees. Responsibilities • Responsible for the service of 20 major Venezuelan companies. • Organize and finalize contracts from consulting department to the support department to set the quality service level agreed upon. • Plan and coordinate monthly customer visits as established in The Service Level Agreements (SLA). • Experience providing desktop support in a PC/Windows environment with mobile solutions. • Incident management including monitoring and resolution. • Priorities management. • Supervision to Level 1 support employees and contribution to team problem resolution. • Ensuring compliance with internal and external IT policies. Show less