Experience

CAR Financial Services

• Financial Services
• 100 - 200 Employee

• Dialer Specialist & Operations Processor

  • Jun 2014 - Present

  Set up and monitor daily dialing system for inbound & outbound calls. (Noble, Five9).Process payment and term modifications on qualified delinquent auto loans.Review daily Charge off accounts.Create weekly and monthly collection reports.Oversees the department that supports 18 branch offices.Verify new and existing customer accounts.Import vehicle accounts into company database (DealPack).Monitor delinquent accounts for payment collections.Market 1000+ nationwide dealerships on a quarterly basis.

• Collections Analyst

  • Jun 2014 - Dec 2016

  Analyze and collect on delinquent accounts while providing excellent customer service.Consistently a top producer.



The Limited

• United States
• Retail
• 500 - 600 Employee

• Sales Lead Manager

  • May 2012 - May 2014

  Supervised employees opening and closing the store, throughout shifts and generating credit card sales.Continuously worked with team members to reach sales goals and maintain weekly scheduling of employees.Comminuted weekly with other store managers, district manager and HR Department.Tracked payroll and scheduled team members.Supervised floor sets, visuals and marketing. Supervised employees opening and closing the store, throughout shifts and generating credit card sales.Continuously worked with team members to reach sales goals and maintain weekly scheduling of employees.Comminuted weekly with other store managers, district manager and HR Department.Tracked payroll and scheduled team members.Supervised floor sets, visuals and marketing.



Finishing Specalties

• Administrative Assistant

  • Jun 2009 - May 2012

  Warmly welcome 10-20 guests per shift, coordinated check-in, collect payments, and direct guests to destination on site.Managed 3 phone lines and facilitated over 20+ calls a day with clients and contractors and other staff.Maintained and organized a clean and professional work space and client waiting area.Provided excellent customer service with a helpful and friendly attitude. Provided administrative and clerical support via all Microsoft applications.Coordinated pick up and delivery of express mail services, unpacked inventory and stocked supplies.Smoothly manage the day to day front desk operations for one of the busiest and renowned finishing companies in Central Florida.