Experience

HTB/Alpha International

• Human Resources Services
• 1 - 100 Employee

• Courses Lead Coordinator

  • Sep 2016 - Present

  I manage several courses including The Marriage Preparation Course throughout the year at four different sites in South Kensington.I am responsible for managing one team member, and have undertaken a Management Development Programme. I am also a PRINCE2 Practitioner.I coordinate all aspects of planning events, including the logistical requirements such as catering and ordering equipment, as well as organising training evenings and ordering course materials from suppliers. I also recruit and coordinate teams of volunteers for each event, and maintain relationships with these teams to ensure a consistent task force at each event. I have gained project management experience, handling multiple projects simultaneously, often in high pressured situations.I successfully manage a team of volunteers, and maintain relationships with these teams to ensure a consistent task force at each event. I also collect necessary data and contracts to come in line with data protection laws. I effectively manage strong characters using various approaches.I have built and maintained strong relationships across a broad range of clients, from production to volunteers, course leaders and clergy, gaining their trust in all areas.I have created project plans and running orders to ensure that all events are delivered to a consistently high standard.I have developed delegation skills and the ability to lead a course on a project basis and have honed the negotiation skills necessary for purchasing course materials, as well as ability to source goods for best value.I have overhauled how course impact is measured, considering KPIs in both quantitative and qualitative data, to ensure that the courses are achieving the desired outcomes.I have training colleagues and undertaken additional training including First Aid, Fire Marshall, Privacy Impact Assessment Training and Food Hygiene Level 2. I also have a thorough understanding of risk assessments, their importance and implementation.



Heart + Soul Restaurant

• Placement Student

  • Aug 2013 - Sep 2014

  Managerial Trainee.Received training in marketing, food & beverage, licencing, recruitment, training and human resources.Completed health and safety trainingKey responsibilities included: Human Resource tasks, such as making rotas, sourcing, interviewing, employing and training staff and dismissing staffOperational tasks, such as stock control, intense coffee training, delivery managementAnalysis of sales and revenueLaunch of vouchers and promotions at the beginning of each yearDesigning and creating menus and other promotional materialDesigning training programmes for new positionsUpdating company policies and training materialsControlling social media channels, including facebook and twitterControlling invoices to external clientsLiaising with suppliers Updating financial data for stock



HCCS Surrey

• Team leader

  • Aug 2013 - Aug 2014

  Responsible for all drinks at graduation ceremonies for over 2000 guests a day. Responsible for all drinks at graduation ceremonies for over 2000 guests a day.



Lakeside Restaurant and Coffee Bar

• Team Member

  • Oct 2011 - Jun 2012

  Bar, waitress, chef, restaurant manager, operations manager, Bar, waitress, chef, restaurant manager, operations manager,



Auntie Anne's pretzels

• Team member

  • Oct 2011 - Jan 2012

  Twisting, flavoring and baking pretzelsCustomer service Twisting, flavoring and baking pretzelsCustomer service



Private family

• Nanny

  • Aug 2010 - Aug 2011