Experience

Astera Labs

• United States
• Semiconductor Manufacturing
• 100 - 200 Employee

• Asia Sales Operation

  • May 2021 - Present

  • Work with sales team to support entire sales cycle from project qualification to close. • Implement, maintain and further develop an agreed process with the Regional Sales Leader to generate sales reports, review sales plan and manage to the agreed KPIs • Maintain current and accurate account information in salesforce including the product forecast. • Design and develop salesforce reports and salesforce super user • Establish regular communication with end customer’s procurement and ODM ecosystem to accurately provide region’s 6-month demand forecast • Work with distributors by reviewing forecast, orders, and deliveries to backlog to ensure order coverage and fulfillment meeting customers’ satisfaction Show less



Synaptics Incorporated

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Sr. Inside Sales

  • Apr 2019 - May 2021

  • Coached/Trained Taiwan Inside Sales team • Supervised Taiwan Inside Sales team • Support China, TW region, 30+ distributors, direct and hub accounts (DELL, HP, COMPAL, WT) • Order Management (Direct/ Hub): quote, PO, delivery, shipment, payment, RMA, SCM etc. • Logistics: Ensure smooth physical transportation and documentation flow • Forecast Analysis and Management: Weekly forecast and hub customer weekly DSM, MRP • Various type of doc and process such as EOL, PCN, free sample, AR, Audit, rebate, POS (Accomplishment) : • Integration for two company BRCM Wireless and DisplayLink within one month, ensure due dates are met, non-delay any implemented schedule. Assist customer in completing order transfer. • Outstanding performance for individual performance review 2019 (support company centralize ISR team center in Taiwan) • Dell FY21Q3~Q4 QBR Award (great supportability on Synaptics TP fulfillment) Show less



Dow

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Jul 2015 - Mar 2019

  •Receives, records, documents, processes and enters customer orders. Verifies price, availability, shipping and delivery •Promptly resolve customer quality complaint, return and invoice query requirements •Well knowledge on invoicing and pricing mechanism, documentation flow process, L/C process, customs clearance, local government regulations, forwarders, shipping, etc. •Works with other functional Dow partners and the customer to enhance service and reduce cost •Supporting new Joint venture project (Sadara) new product, sampling, shipping way implement, monitors programs, delivery solutions, key metrics, and process oriented tasks; identifies issues and proposed solutions with limited guidance (Accomplishment) : •Got award in 2016 Q2 by convince customer to advance shipment, so BU achieve 2Q business target. •Sadara project involved since 2017 Q1 and successful lunches in 2017 Q3 Show less



Silicon Image

• Semiconductors
• 100 - 200 Employee

• Sr. Supply Chain Planner

  • Sep 2013 - May 2015

  • Develop manufacturing and supply strategies related to product. • Evaluate and determine service level targets, inventory targets and drive and establish manufacturing plans to manage delinquent support and stabilize lead times. • Short term /long term sales forecasting processes and associated metrics • Customer forecast management for whole Asia and present the judged customer needs for manufacturing and financial planning to senior management (weekly/monthly/quarterly) • Manage exceptional situations and coordinate with commercial team to allocate available goods to customers once there is shortage risk. • Consolidate the business within the defined parameter (budget, forecast, targets) to achieve company objects and cost. • Partnering with internal supply chain functions to rebalance supply to optimize coverage. • Working with TSMC and purchase raw materials and wafers. Show less



ST-Ericsson

• Switzerland
• Semiconductor Manufacturing
• 500 - 600 Employee

• Sr. Sales Operation（demand planning)

  • Dec 2007 - Jul 2013

  • Implement and review service improvement actions plans per customer in line with objectives • Managing product transitions to maximize supply predictability and minimize obsolescence exposure with effective NPI/EOL processes. • Communicating supply risks proactively and collaborating with our regional partners to recommend demand steering actions when needed to maximize our shipment potential. • Market Segment account teams, Key Account teams and Business Fulfillment Analyst. • Supply chain management, weekly/monthly forecast review, demand-supply analysis, inventory management • Interface with subcon plants, Hubs, planners to finalize demand plan and follow up on product deliveries, ensure customer demand being fulfilled on time. • Track order status of overall order process with highlights in shipment/delivery of the right products, and documents follow up for smooth delivery of products to customers. • Actively participating in the development of new processes to support business objectives. • Manage supply outs into VMI warehouse and other end customer / distribution shipment scheduling. • Asia Pacific Distributors and key customers handle also maintain operation systems, report (Accomplishment) : • HTC CP2 U8500/U8520 new project ramp up support with sales revenue US$70 million • Outstanding performance for individual performance review 2010. • Key account(SIERRA) shipment growth exceed 41% in 2011 • HTC 2012 year-end shipment support achieve US$12M • Involved JV integration: as a team coach to lead and support Sales Operation team to do the migration, ensure timelines and due dates are met and escalate critical issues to non-delay any implemented schedule. Assist customer in completing order transfer, vendor code set up, EDI link, customer profile build up and customer, Sales, Sales Operation team trainings Show less



LG Chem

• South Korea
• Chemical Manufacturing
• 700 & Above Employee

• Shipping and Procurement Specialist

  • Aug 2003 - Oct 2007

  • Expedite urgent and delayed shipments to customer’s premises and be key coordinator with sales/customer to ensure on-time delivery performance. • Experienced in the field of import/export operation and compliance • Anticipate and abide Taiwan import/export compliance; especially for Free Trade Zone • Material sourcing, backend subcontract and cost control • To support sales team to meet sales target ensuring order booking recognition. • Consolidate Order Fulfillment reports and analysis upon requests Show less