Office Administrator

• Oct 2021 - Present

Course Administrator

• Sep 2016 - Oct 2021

Co-ordinating training timetables, course bookings and relevant registration with professional bodies. Creating physical training material and informational brochures for a variety of courses and purposes. Invoicing, processing payments, and receipting. Relevant maintenance of accounting system (Sage50).Timetabling and arranging service/maintenance required for driver training vehicles. Collecting, collating, and presenting statistical data on a variety of test results. Producing and issuing training certificates, ensuring that records are accurately kept. Liaising with external bodies regarding licencing and testing. Scheduling courses in-centre and via ZOOM, ensuring that all attendees have the required information in good time. Ensuring that all sensitive data is recorded as required in an accurate and timely manner. Ensuring that training staff are up to date with current training and legislative requirements. Advising clients on any arising issues and liaising with professional bodies as required. Ensuring training is uploaded accurately within strict legal timescales. Ensuring attendees have received the required evidence of their training within legal timescales. Maintenance of relevant sections of company website, contributing to the company’s online presence via Facebook and Instagram, creating advertisements for social media as required, creating physical advertising material for a variety of courses as required. General office duties including front-of house duties, answering telephone queries, and directing calls, responding to email queries, monitoring stationary levels, and placing orders as appropriate. Co-ordinating office repairs. Facilitating room hire for events, room setup, catering etc. monitoring the company diary and room booking system. Liaising with external testing centers and examination boards including DVA, CILT and JAUPT and building good working relationships; Exam invigilation.

Clerical Officer

• Oct 2013 - Jun 2016

Administrative duties; organising a large team of professionals and managing a diverse and challenging workload. Daily problem solving and being responsible for my own itinerary and workload prioritisation . Ensuring that tasks are completed accurately and within exacting timescales. Building and maintaining professional working relationships with colleagues, professionals and other professional bodies; and developing and maintaining excellent lines of communication with them.

Clerical/ Senior Clerical Officer, Special Education, NEELB

• May 2012 - Oct 2013

Administrative duties; organising a large team of professionals and managing a diverse and challenging workload. Daily problem solving and being responsible for my own itinerary and workload prioritisation . Ensuring that tasks are completed accurately and within exacting timescales. Building and maintaining professional working relationships with colleagues, professionals and other professional bodies; and developing and maintaining excellent lines of communication with them.

HR Assistant (temporary)

• Oct 2011 - May 2012

• Answering telephones, dealing with queries and screening calls.• Drafting adverts for new vacancies, dealing with incoming applications, arranging interviews andorganising induction for successful applicants.• Creating and maintaining personnel files and employee records, maintaining sickness records andpaperwork. Assisting with performance reviews, arranging disciplinaries and hearings and takingminutes.• Maintaining accurate records of hours worked, calculating wages, statutory maternity, paternity andsickness payments. Compiling timesheets and liaising with the accounts department and withrecruitment agencies.

A/O temporary

• Jun 2011 - Jul 2011

•Recording and registering sensitive information on a dedicated computer system•Opening, stamping and sorting incoming post to be delivered to the relevant departments•Making and receiving calls to/from customers•Keeping a high level of confidentiality•Training and familiarising new staff with the roles of the Registry Section•Using all types of technology to distribute information, extensive manual filing and managing anextremely challenging workload. •Recording and registering sensitive information on a dedicated computer system•Opening, stamping and sorting incoming post to be delivered to the relevant departments•Making and receiving calls to/from customers•Keeping a high level of confidentiality•Training and familiarising new staff with the roles of the Registry Section•Using all types of technology to distribute information, extensive manual filing and managing anextremely challenging workload.

Stock Auditor (temporary)

• Mar 2011 - Jul 2011

• Accurately auditing large numbers of stock items• Searching the computerised audit trail for issue origins and adjusting stock levels.• Organisation of a large warehouse storage facility • Accurately auditing large numbers of stock items• Searching the computerised audit trail for issue origins and adjusting stock levels.• Organisation of a large warehouse storage facility

Office Manager

• Dec 2009 - Feb 2011

Listo Ltd provides its clients with a professional turn-key automation service and can provide any level of set-up, from hardware only, to programming to full installation, and excellent after care.Administration (coordinating work flow, correspondence, customer service, research, bookings, purchase orders, maintaining paperwork and records), Graphic Design (using Adobe Suites to produce promotional posters and marketing material, concept development), Marketing (production of the marketing material, organising mail drops) Recruitment (advertising positions, reviewing applications, shortlisting candidates for interview) Human Resources (creating and maintaining office paperwork, maintaining holiday records, coordinating leave; time sheets etc, organising SSP etc)

Administration Assistant

• May 2009 - Oct 2009

Extensive manual archiving and filing, managing a challenging workload, assisting colleagues with overflow, handling sensitive personal information and registering this on a dedicated computer system, assisting in the training of new staff. Extensive manual archiving and filing, managing a challenging workload, assisting colleagues with overflow, handling sensitive personal information and registering this on a dedicated computer system, assisting in the training of new staff.

Temporary Administration Manager/ Administration Assistant/ Customer Correspondent

• Sep 2007 - Jan 2009

Company administration and fraud prevention:Staff training and managing staff within the department, contributing to the development of existing procedures, implementing new software and procedures, administration (including keeping records of dispatches, returns and performance, customer correspondence and customer service, dealing with sensitive material on a daily basis, liaising with police for fraud related issues) Company administration and fraud prevention:Staff training and managing staff within the department, contributing to the development of existing procedures, implementing new software and procedures, administration (including keeping records of dispatches, returns and performance, customer correspondence and customer service, dealing with sensitive material on a daily basis, liaising with police for fraud related issues)