Katherine Serrano
Delivery Manager at Gorilla Logic- Claim this Profile
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Topline Score
Bio
Credentials
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Global Leadership Diploma
UPEACE Centre for Executive EducationJul, 2023- Nov, 2024 -
Skills for Effective Negotiation
UPEACE Centre for Executive EducationJul, 2023- Nov, 2024 -
Building Effective Teams
UPEACE Centre for Executive EducationSep, 2022- Nov, 2024 -
Cum Laude - Graduado con distinción
Universidad CenfotecDec, 2020- Nov, 2024 -
Maestría Profesional en Ciberseguridad
Universidad CenfotecDec, 2020- Nov, 2024 -
Reconocimiento académico - Promedio 95
Universidad CenfotecDec, 2020- Nov, 2024 -
CompTIA Linux+
CompTIAMay, 2018- Nov, 2024 -
Architecting on AWS
Amazon Web ServicesDec, 2017- Nov, 2024 -
IELTS
British CouncilFeb, 2017- Nov, 2024 -
Scrum Fundamentals
SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(340 pages)Jul, 2017- Nov, 2024 -
Certified SAFe 4 Program Consultant
Scaled Agile, Inc.Mar, 2019- Nov, 2024 -
Certified SAFe 4 Agilist
Scaled Agile, Inc.Sep, 2018- Nov, 2024 -
Scrum Master
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CSPO
Scrum AllianceMay, 2017- Nov, 2024
Experience
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Gorilla Logic
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Software Development
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500 - 600 Employee
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Delivery Manager
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Jan 2022 - Present
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Scrum Master
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May 2019 - Dec 2021
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Intel Corporation
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United States
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Semiconductor Manufacturing
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700 & Above Employee
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Scrum Master
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Apr 2016 - Apr 2019
Serve as the scrum team's Coach, Mentor, and Facilitator of Agile methodologies and ensure team adherence to best practices, including ownership, self-management and empowerment- Support execution of product vision by coordinating tasks based on team strengths and weaknesses- Identify and remove impediments to allow the team to focus on development- Capture and track sprint metrics e.g., team velocity, and be accountable for guiding the team in continuous process improvement- Engage and collaborate with the Product Owner to plan work, mitigate risks, provide frequent updates, and achieve maximum productivity- Facilitate scrum team's daily work and manage team progress including execution of Sprint Ceremonies e.g., sprint planning, Daily Stand-up, Sprint Review and Retrospective- Maintain the backlog and release plans, publish reports to ensure the product owner is updated about the teams progress- Create a collaborative environment that allows the team and clients to interact closely. Show less
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Cyber Security Analyst
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Jan 2017 - Jul 2018
Security in public Cloud: I was in charge to resolve the vulnerabilities found in the AWS and Azure accounts for Intel internal customers. Knowledge article documentation to fix all kind of critical vulnerabilities in the cloud. Work with customers to clean up their environments avoiding security bridges.Security in dedicated infrastructure: Install and configure server’s certificates using PKI for compliance purposes. Knowledge of the process to create own certificate authorities. SOX controls: Auditing and clean up privilege accounts (LA1-GIC-01-SQL, LA3-GIC-01-SQL, LA1-GIC-01-WIN, LA3-GIC-01-WIN,LA2-GIC-01-SQL,LA2-GIC-02-SQL,LA6-GIC-01-SQL,LA2-GIC-01-WIN,LA2-GIC-02-WIN,LA6-GIC-01-WIN) for compliance purposes.Cryptography: Knowledge about cryptographic hash algorithms, encrypt and decrypt. Ethical hacking: Knowledge about kali Linux, an advanced penetration testing Linux distribution used for penetration testing, ethical hacking and network security assessments. Show less
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Cloud Solutions Architect
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Apr 2017 - Apr 2018
Cloud solutions architect within the Managed Cloud Solutions team. In charge of building architectures and provide prescriptive guidance across network, storage, operating systems, virtualization, security, databases by helping customers implement innovative cloud computing solutions and solve technical problems.
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System Engineer
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Apr 2015 - Apr 2016
Develop, integrate, and maintain new platforms and application systems to support Intel’s business needs and meet IT standards and computing environment requirements. I have a solid understanding of computer systems including operating systems, applications, network connectivity, and how given solutions will affect a system as a whole. I take care of server architectures, system patching, system auditing; as well as server build processes. I proactively address gaps to improve performance on the servers and I also have good troubleshooting skills to identify root causes and resolve problems related to system and application functionality. I give support to Legal and SOX applications. Show less
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Software Web Developer
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Apr 2014 - Apr 2016
- Developed and Implemented a server health dashboard which allowed the service transition from non-automated environment to fully self-supported environment.
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Amazon
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United States
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Software Development
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700 & Above Employee
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Customer Service
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Nov 2010 - Mar 2011
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Education
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Universidad Nacional de Costa Rica
Ingenieria en sistemas de informacion -
Fundacion de Estudios Brasilenos
Portugues -
Universidad Cenfotec
Maestría, Ciberseguridad