Onboarding Specialist

• Sep 2023 - Present

Talent Acquisition Coordinator

• Nov 2022 - Sep 2023

Recruiting Coordinator

• Jun 2022 - Nov 2022

• Scheduled several candidate activities a week. On weekly average 10 phone interviews, 5 interviews with at least 5 managers on the panel, and 5 post-interview debriefs with the panel. • Managed communication with an average of 10 candidates per week to support throughout the entire interview process while maintaining 100% success rate in communication SLAs. • Collaborated with 30+ recruiting partners and hiring managers across multiple departments to handle complex calendars and work with the candidate’s availability to ensure timely interviews. • Exceeded goal of 50% of all interviews to have a shadow to calibrate & have a higher pool of interviewers Show less

Rooms Operations Manager

• Jul 2021 - Jun 2022

• Work as Manager on Duty in both Front Office & Housekeeping consisting of over 100 employees • Improve our Cleanliness score with a goal of 79.5% and current YTD score of 83.8%, through room inspections • Ensure house is covered i.e. all 610 rooms are cleaned and prepared for guests, room type inventory is balanced, etc • Manage weekly scheduling and payroll for all department employees • Drive brand standards daily by fully training staff and continually providing feedback to improve skills on a refined luxury level • Implement action plans from feedback results of employee satisfaction survey to result in higher employee retention and engagement within role and with leadership teams • Provide mentorship and training opportunities to elevate and promote associates from within Show less

Front Desk Agent

• Apr 2021 - Jul 2021

Task Force Front Desk Supervisor

• Jul 2020 - Sep 2020

• Temporary work assignment during my furlough due to pandemic• Assisted with training new hires in LightSpeed, BSA/Forbes Standards, and all processes and implement luxury guest expectations• Worked as Manager on Duty and addressed guest/resident opportunities• Handled guest/resident requests; assisted with front desk, phones, butlers and valet as needed• Communicated with team about arriving residents to provide flawless arrival experience

Front Desk Supervisor

• Jul 2019 - Sep 2020

• Supervised all Front Office departments, a team of 50 employees.• Processed shift reports such as sold out days, high credit limit, cancellations and no-shows, etc• Assisted front desk and phone operators as needed during peak times• Handled guest opportunities/problems and worked to de-escalate situations and provide resolutions, raising our Staff Service score to YTD 68.5% with a goal of 64.0%.• Created a FD checklist and ensured all agents were held accountable as well as routinely auditing team to ensure brand standards were met• Created an engagement committee to boost team morale and drive employee satisfaction results• Worked night audit as Manager on Duty Show less

Sales Administrative Assistant

• Dec 2018 - Jun 2019

• Assisted sales managers with drafting contracts, invoices, etc.• Drafted and finalized events in Delphi to send to event managers• Answered phones and email inquiries, directing them to correct manager• Prepared for client/site visits, including show rooms, informational brochure, amenities, etc

Rooms Controller

• May 2018 - Dec 2018

• Worked on upgrading elite/loyal rewards guests to better room, providing amenities, welcome cards, etc to improve our Elite Appreciation score from a goal of 56.4% & and a YTD score of 60.3%.• Assigned room numbers to all reservations and according to requests i.e. upgrades, connecting, balcony, high floor, etc• Assisting agents with locating ready rooms for early check-ins or last-minute requests• Worked closely with Housekeeping for rooms of the day such as VIPs, feather-free, show rooms, turning rooms on high volume days, etc to reduce any double work • Assisted Engineering, Sales, Room Service with rooms for preventative maintenance, show rooms, and amenities respectively Show less

Front Desk Agent

• Jan 2017 - May 2018

• Process all guest check ins by confirming reservations, assigning room, activating and issuing room keys • Answer, record, and process all guest calls, messages, requests, inquiries, or concerns• Run daily reports, indent if you any special requests, and review reports for accuracy • Welcome and acknowledge all guests, anticipating and addressing any service needs