Public Works Assistant

• Mar 2022 - Present

Administrative Assistant

• Nov 2021 - Mar 2022

Administrative Assistant

• Jul 2021 - Nov 2021

- Assisted in answering client questions - Performed administrative duties such as filing, faxing, scheduling, placing orders and responding to e-mail, answering phone calls, electronic filing - Drafted legal reports - Drafted government forms - Prepared booking packages - Scheduled assessments - Prepared invoices and estimates - Provided education and assistance to families navigating the system - Assisted in answering client questions - Performed administrative duties such as filing, faxing, scheduling, placing orders and responding to e-mail, answering phone calls, electronic filing - Drafted legal reports - Drafted government forms - Prepared booking packages - Scheduled assessments - Prepared invoices and estimates - Provided education and assistance to families navigating the system

Customer Service Representative

• Nov 2016 - Jul 2017

- Provide excellent customer experience · Listen to customers and assist with signing up for services - Answer inbound calls and place outbound calls to customers while adhering to policies and procedures · Address customer complaints and respond to difficult inquiries, over the phone, through email and face to face · Process new accounts and update customer information as required; · Ensure customer retention and satisfaction · Proactively manage and resolve customer satisfaction issues · Maintaining service levels and achieving business and performance goals and objectives Show less

Receptionist

• Oct 2012 - Nov 2015

- Manage front desk - Greet guests and inform stylist of clients arrival - Manage schedules for 8 stylists - E-mail correspondence - Answer and return phone calls - Make travel arrangements and itinerary - Balance cash register - Make bank deposits - Manage inventory - Manage front desk - Greet guests and inform stylist of clients arrival - Manage schedules for 8 stylists - E-mail correspondence - Answer and return phone calls - Make travel arrangements and itinerary - Balance cash register - Make bank deposits - Manage inventory