Senior ICT4D Associate

• Nov 2019 - Present

English-Spanish/Spanish-English Translator

• Dec 2011 - Present

English-Spanish/Spanish-English translator of legal, business and technological documentation. English-Spanish/Spanish-English translator of legal, business and technological documentation.

Administradora de Procesos

• Apr 2019 - Nov 2019

Master Data Lead NLA

• Apr 2017 - Dec 2018

* Leader of the Master Data team for North LATAM, managing 2 direct reports.* Responsible of leading the team towards delivering all the master data needed for the implementation of a transport management system across LATAM. * Follow the project timetable, provide support during each phase and guarantee that the data is available and working correctly on all systems involved.* In addition, responsible for the creation of a new master data governance process that ensures that the logistics data will be provided and updated on system by the responsible business areas afterwards. For this, is necessary to understand every current process involving creation of master data and how they change with the new implementation. Also, this activity requires constant communication with many business teams, presenting process proposals and training all business areas involved. Show less

Process and Technology Specialist

• May 2016 - Apr 2017

* Worked alongside the transportation operations for North LATAM by supportingthem during the everyday process, looking for areas of improvement, checkingplanning results to identify any issues that the operation might be encounteringand system times that needed upgrade.* Responsible of guaranteeing that all IT systems used by the supply chainoperations were working in optimal conditions to make sure that their KPIs andbusiness results were not affected, by working on incidents with a multiculturalsupport team, making certain that the SLAs on all ends were being met, up toresolution.* Put forward ideas to key users and managers, also listened to the business needs,evaluated, and presented technical solutions and alternatives aiming to enhancethe user experience and help improve business results.* Worked in enhancement implementation projects during tests after deploymentand following and supporting the operation's process after go-live. Show less

IT Business Partner

• Jul 2014 - May 2016

* IT services manager for the company's sites in Panama. Responsible for the deparment's budget management for each IT service line, executing cost reduction initiatives without affecting the business' operations, customer service and user satisfaction, which are key pieces for a good IT service. * Activities included following up and guaranteeing quick resolution of incidents and requests generated by the business in order to reduce the impact on the operations as much as possible. Led the supply chain key users after system update releases in following up the "business as usual route" tests, making sure everything was working fine before the operations returned to it's usual activities, hence, avoiding impacts and delays. * Delivered regular user education sessions that aimed to empower end users on how to correctly use the company's applications and how to solve or work around issues they might encounter on their devices while away from the office. * Worked on the office relocation project, ensuring all the services on the previous location were deactivated and then reactivated on the new location in the proper time, guaranteeing that the infrastructure installation in the new site was up on schedule, among other activities. Show less

Technology Analyst

• Oct 2012 - Jun 2014

* In charge of the IT Support area for Central America and Domican Republic sites while located in Panama. * Responsibilities included providing remote support and incident resolution for each site's IT infrastructure and the user's devices. * Guaranteed all IT related activities of the Panama office relocation project were sucessfully completed on time, which included structured cabling and installation of network devices, supervising that service providers delivered as contracted and that the overall result was in compliance to the company's standards and expectations. Show less

Inventory Manager

• Aug 2009 - Feb 2010

Tech Support

• 2007 - 2008