Experience

CRG

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Community Specilist Operations

  • Oct 2021 - Present

  *Resolve support issues with external and internal stakeholders that will help drive our customer experience to the next level *Help users understand how to use our platform and handle sensitive, complex user-facing issues on the platform *Manage real-time operations and resolve urgent issues for gigs on the Instawork platform to provide our Partners and Professionals a positive experience before and during their gigs *Communicate proactively with Professionals and Partners to ensure all of their day of needs are met *Proactively engage with Professionals to create moments of delight *Identify opportunities to improve our workflow and product *Learn and master multiple internal systems Show less



LanguageLine Solutions

• United States
• Translation and Localization
• 700 & Above Employee

• Spanish Interpreter in Costa Rica

  • Feb 2021 - Oct 2021

  Spanish Video-Telephone- Interpreter responsible for handling calls on demand and renders the meaning of conversations between Spanish and English speakers, serving clients across many industries, including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. *Processes information quickly, concisely and recognizes sensitive cultural differences by being always professional and courteous and using appropriate terminology and understanding common industry procedures and practices. *Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions *Speak clearly in both languages using proper pronunciation, enunciation and polite expressions always. *Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission. Show less



SYKES Costa Rica

• Costa Rica
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Servicio de atención al cliente

  • Sep 2020 - Feb 2021

  * Identify problems and search solutions to offer answers to solve questions from customers using DocuSign platform. *Technical and customer support Tier 1 by phone and case work with Salesforce, Slack, Zoom and other DocuSign tools. *Document correctly the data base using the given tools in order to keep track of costumer’s request through data entry *Meet established individual and team performance targets, including customer service, productivity, and quality standards. *Follow up on the customer’s issue until is solved such as requests, transactions, information changes, or any other issue addressed by the customer Show less



Casa Cuna Sueños y Sonrisas

• Guanacaste, Costa Rica

• Maestro preescolar

  • Feb 2020 - Jul 2020

  In charge of English and Spanish classes. *Manage a class of 14 students from 5 to 6 years old. *Developed material for the students according to the topics on the chronogram. *Create fun activities and games according to the topic evaluated *Develop projects, tasks and exams to assess student progress In charge of English and Spanish classes. *Manage a class of 14 students from 5 to 6 years old. *Developed material for the students according to the topics on the chronogram. *Create fun activities and games according to the topic evaluated *Develop projects, tasks and exams to assess student progress



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Servicio de atención al cliente

  • Jun 2019 - Dec 2019

  Customer Service Representative at Blackbaud * In charge of the queue, by monitoring and checking on long calls *Provide floor support assistance to the agents.*Update board metrics.* Supervisor Backup (Jump Supervisor Program)

• Servicio de atención al cliente

  • Apr 2018 - May 2019

  L2 Senior Representative at LogMeIn Technical Support by chat and phone, case work with Salesforce and other LogMeIn tools. Managing software applications and accounts, troubleshooting technical among other issues. Working side by side with developers and customers, providing support to more than 100 people for different issues and questions regarding the products. In charge of release the newest versions of the software supported. Development of training and refreshers to L1 agents about LogMeIn tools, products usage and features to improve metrics of the account. Reporting outages of applications to management team. Show less

• Servicio de atención al cliente

  • Oct 2017 - Apr 2018

  Customer Service Representative at LogMeIn * Technical and customer support representative. *Check long calls, the queue and proving support to the whole floor.* Listening calls and use the quality analyst form.



SYKES Costa Rica

• Costa Rica
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Servicio de atención al cliente

  • Oct 2016 - Oct 2017

  Provided customer service about phone bills, cable and internet sells. *Floor Support. *Sells recaps. Provided customer service about phone bills, cable and internet sells. *Floor Support. *Sells recaps.