Experience

Arrive Recommerce

• United States
• Consumer Services
• 1 - 100 Employee

• Senior Software Product Manager

  • Dec 2022 - Present

  - Build customized recommerce storefronts to create an additional revenue stream for our brand partners, including YETI, Burton Snowboards and many others - Define and execute the product strategy for the entire organization by evaluating industry insights, stakeholder feedback and brand metrics. Then set the engineering roadmap and prioritize tasks to meet those objectives - Drive the product development process from end to end by working closely with designers and engineers to develop… Show more - Build customized recommerce storefronts to create an additional revenue stream for our brand partners, including YETI, Burton Snowboards and many others - Define and execute the product strategy for the entire organization by evaluating industry insights, stakeholder feedback and brand metrics. Then set the engineering roadmap and prioritize tasks to meet those objectives - Drive the product development process from end to end by working closely with designers and engineers to develop the ideal customer experience, leading the engineering execution, and managing launch testing and deployment - Created a complex price decrementing mechanism to automatically adjust the prices of unsold product based on length of time on shelf, which increased our 90 day sell through rate from 25% to 95% - Built a custom warehouse management system that enabled recommerce-specific functionality, which led to a 36% increase in warehouse productivity - Frequently assist with sales presentations to prospective partners, providing technical insights about the platform to brands and mapping out potential integration opportunities with logistics providers - Work directly with our partner success manager and our brands to launch partnerships and grow those partnerships post launch by analyzing site performance and optimizing existing features

• Software Product Manager

  • Jan 2022 - Dec 2022

  - Created product and engineering processes that were inherited and are still utilized by the entire organization - Built a custom content management system that streamlined the engineering involvement required to create a new partner storefront, reducing the development timeline from 4 months to 3 weeks - Developed a reporting suite that aggregates customer and operations data for our partners which substantially decreased the manual intervention required from our partner success team



Bestow

• United States
• Insurance
• 100 - 200 Employee

• Software Product Manager

  • Jan 2021 - Jan 2022

  - Redesigned our customer portal leading to a 8% increase in customer engagement - Identified that increased lapse rates were having a substantial negative impact on our revenue and developed an unconventional offering that allowed customers to decrease their face amounts after their policy was bound, which brought our lapse rates from 28% down to 24% - Analyzed customer data and performed user interviews to identify revenue driving optimizations for our… Show more - Redesigned our customer portal leading to a 8% increase in customer engagement - Identified that increased lapse rates were having a substantial negative impact on our revenue and developed an unconventional offering that allowed customers to decrease their face amounts after their policy was bound, which brought our lapse rates from 28% down to 24% - Analyzed customer data and performed user interviews to identify revenue driving optimizations for our applications Responsibilities included: - Identifying scalable solutions to address customer demand and captured requirements that would later be translated into engineering tasks - Analyzing quantitative & qualitative customer insights to drive product prioritization - Executing cross functional projects - Managing backlog prioritization - Managing stakeholder expectations

• Senior Technical Project Manager

  • Dec 2020 - Jan 2021

  - Established standardized agile processes for all teams across the entire engineering organization - Led the organization and execution of all engineering activities for Bestow's integration with Lemonade to create "Lemonade Life", which increased platform sales by 25% - Responsibilities included managing the software development lifecycle, coordinating sprints and project timelines, organizing and leading both product releases and API integrations.

• Technical Project Manager

  • Oct 2019 - Dec 2020

  Austin, Texas



PNC

• United States
• Financial Services
• 700 & Above Employee

• Scrum Master

  • Nov 2017 - Jul 2019

  Pittsburgh, Pennsylvania - Managed and maintained a team of 15 Engineers, 2 Business Systems Analysts and 6 QA Analysts - Coordinated delivery of technical solutions for 3 Agile teams operating on both desktop and mobile applications - Organized and facilitated sprint reviews, allowing the scrum team to demo and review product features with stakeholders and elicit feedback for further backlog improvement - Organized all details associated with release coordination including product team validation, developer… Show more - Managed and maintained a team of 15 Engineers, 2 Business Systems Analysts and 6 QA Analysts - Coordinated delivery of technical solutions for 3 Agile teams operating on both desktop and mobile applications - Organized and facilitated sprint reviews, allowing the scrum team to demo and review product features with stakeholders and elicit feedback for further backlog improvement - Organized all details associated with release coordination including product team validation, developer and analyst involvement and requests from the PNC digital experience release coordinator - Conducted Agile ceremonies on a daily, weekly and monthly basis including daily stand up, sprint planning, backlog refinement sessions and retrospectives - Collaborated with a team of 4 Product Owners to establish sprint goals and understand each release's business value

• Technology Development Program Associate

  • Aug 2017 - Nov 2017

  Pittsburgh, Pennsylvania - Participated in a 4 month rotational development program where I operated a both as Business Systems Analyst and a Risk Analyst Responsibilities as a Business Systems Analyst: - Coordinated with internal customers to identify current and future requirements and create a product backlog - Gathered requirements and analyzed complexities, constraints and dependencies to generate user stories with associated acceptance criteria - Conducted backlog refinement and sprint planning… Show more - Participated in a 4 month rotational development program where I operated a both as Business Systems Analyst and a Risk Analyst Responsibilities as a Business Systems Analyst: - Coordinated with internal customers to identify current and future requirements and create a product backlog - Gathered requirements and analyzed complexities, constraints and dependencies to generate user stories with associated acceptance criteria - Conducted backlog refinement and sprint planning sessions to refine user stories and allocate an appropriate amount of stories to each sprint based off developer velocity Responsibilities as a Risk Analyst: - Created process documentation to enable better process alignment between disaster recovery, business continuity and development operations teams - Performed issues and vulnerability management using Archer software



University of Dayton School of Business Center for Academic Success

• Peer Advisor

  • Aug 2014 - May 2017

  - Served as a mentor for groups of incoming freshman at The University of Dayton's business school - Assisted the students with resume creation, job searching and course scheduling - Collaborated with Academic Advisors to create curriculums for introductory business classes



PNC

• United States
• Financial Services
• 700 & Above Employee

• Business Systems Analyst Intern

  • Jun 2016 - Aug 2016

  Pittsburgh, Pennsylvania -Gathered functional and non functional requirements for the resurfacing of the corporate intranet site - Prepared documentation to reflect the gathered requirements and communicated them out to affiliated stakeholders