Experience

BAGNODESIGN

• United Arab Emirates
• Manufacturing
• 1 - 100 Employee

• Senior Sales Administrator

  • Nov 2007 - Present

  • Convert quotations to confirmed sales orders • Ensure payments are received as per the customer payment schedule • Co-ordinate efforts across the relevant departments to ensure orders are fulfilled, invoiced and dispatched as per customer requirements • Handle customer returns and refunds as efficiently and effectively as possible whilst adhering to company policy • Ensure policies and procedures relating to the collection and handling of cash are fully adhered to. • Ensure policies and procedures relating to stock movement both in and out of retail premises are fully adhered to • Monitor and seek to minimize the level of refunds and returns • With the technical and sales teams, monitor technical cases to identify how to minimize and improve response and completion time. • Make recommendations for change to policies and procedures to improve their effectiveness and efficiency • In-charge of Month end invoicing • Achieving the monthly sales and contribution targets • Achievement of personal quarterly KPI targets • Attends telephone calls, respond to customers inquiry and accommodate guests • Prepares correspondence and maintains an organized filing of documents Show less



DELTA BUSINESS PRODUCTS

• United Arab Emirates

• SALES COORDINATOR

  • Sep 2005 - Sep 2007

  • Assist the General Manager, Business Development Manager and Sales Executives on a daily basis with sales activities. • Answer telephone calls and relay messages to the proper Sales Executive via e-mail, work order, and / or telephone. • Within the framework of delegated responsibility, promote communications, coordination, and cooperation between sales, operations accounting, etc., within the division • Provide customer service in assisting to resolve incoming customer issues or problems regarding account and / or services. • Forward incoming sales calls and potential new contract opportunities to Sales Executives. • Coordinate with the Customers regarding the Purchase Orders, which include responsibility to collect corresponding cash and follow up payments • Coordinate with Sales Executives, regarding their customer enquiries, quotations and orders. • Coordinate with the vendors ( Local & International) about the product availability • Coordinate with the Accounts department regarding payment transfer for International Procurement. • Coordinate with the Logistics In-charge about the shipment details for International Procurement. • Coordinate with the suppliers/vendors in case there are items/goods discontinued and inform the project and Sales Team about the changes. • Ensure on time delivery of the goods/items procured and delivery to customers. • Organize and manage all appointments, writes correspondence and all other official communications coming in and out. • Update the GM and BDM and Sales persons about the Purchase Orders received. • Taking Minutes of the meeting for every sales team meeting and submit the same to the BDM. • Prepares Sales Invoice as requested by the GM or BDM • Coordinate with the supplier for updating the pricelist. • Update the salespersons prior to the product changes. • Update the Sales Team prior to all new products • Maintains and update supplier and customer database. • Prepares Monthly Sales Report Show less