Experience

• Maximized company sales growth and profitability through answering all incoming telephone calls promptly and cheerfully and assisted with customer questions, resolved customer issues with product received, or obtained information needed for customer satisfaction.



• Assisted customers with specialty brand clothes and home goods. Presented excellent customer service to all customers. Organized and fulfilled daily tasks of opening and closing the store. Kept the store above standards, by cleaning consistently. Trained to use registers and fulfillment orders. Informed customers of promotions and the Tommy rewards program. Assisted in stock room organization and preparations. Assisted with weekly deliveries for stock room and floor merchandise.



• To ensure our guests are welcomed and assisted, when they enter the store. Assisted with the organization of games, clothes, and other trinkets. Stayed aware of upcoming games, systems, and their release dates, to ensure the guests were fully informed. Informed guests about our rewards program (basic and pro), trade-ins, pre-ordering future games, warranties, and additional features of our systems.



• Assisted customers with any personal shopping assistance, within the two departments I’ve worked in, Children’s and Men’s Michael Kors. Consistently informed customers of our credit card and Plenti rewards program. Organized and cleaned up departments on a daily basis. Worked at registers for purchases, payments, fulfillment, and shipping orders. Fulfilled online and in-store pickup orders daily



• Consulted with customers on knowledge of basic computer programs, ex. Microsoft Office Programs, Photoshop. Set up University computers around campus. Consulted computer errors/problems.



• As a SpotifyU Campus Influencer, I'm responsible for driving awareness, engagement, and excitement for Spotify within the Valparaiso University community through strategic partnerships, sponsored events, and word-of-mouth