Katherine Hsiao
Sensory Insights Manager at ACCE International- Claim this Profile
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English Native or bilingual proficiency
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Chinese - Mandarin Limited working proficiency
Topline Score
Bio
Experience
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ACCE International
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Canada
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Research
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1 - 100 Employee
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Sensory Insights Manager
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Jul 2017 - Present
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Sobeys
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Canada
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Retail
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700 & Above Employee
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Sensory Analyst
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Nov 2008 - Jun 2017
Recruited at Sobeys Inc., the 2nd largest grocery retailer in Canada to manage, coordinate, and run Consumer panel activities. Responsibilities include: • Screen, train, and retrain consumer panelists in sensory methodology and panelist responsibilities periodically • Panels being completed in a 3 hour time frame • Collect quantitative and qualitative data on products, and analyze the results to determine whether the product evaluated is acceptable or unacceptable for customers • Clearly report panel results to business teams in 2 business days, through written report format and on occasion verbally, to help the team understand the results and next steps • Participate in team meetings to advise on panel feedback on products and give clarity on next steps • Conduct special one off sensory projects based upon the demand from the business. This can include focus groups, and in-store consumer product testing. Achievements at Sobeys • Represented Sobeys Inc. on Consumer Report feature with Global News: interviewed by Sean O’Shea, regarding our unique Consumer panel at Sobeys (2010) • Consistently earned Solid Contributor ratings on performance evaluations • Continuously reaches targets for number of products to be tested per fiscal year. Approximate number of tests completed since 2008 is 13,000+. • Received strong positive feedback from attendees and HR for making a presentation to 2013 ‘Bring Your Kids to Work’ regarding sensory and how it plays a crucial role in the business. • Created Sensory Awareness presentation to help educate internal employees (QA managers, Procurement managers) on sensory, and how it applies to their role (e.g. team product evaluations). • Set up Celiac Panel to help assess the private label Gluten Free products developed and now on shelf in stores (2013) Show less
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Compusense Inc.
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Canada
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Research
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1 - 100 Employee
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Client Software Support Specialist
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Feb 2007 - Nov 2008
Assisted clients worldwide in using Compusense's software products; used to collect sensory data for both trained and consumer panels. Responsibilities Include: • Provided guidance and support for clients on a day to day basis, through telephone or email. • Assisted clients on installing the software over their network system • Created and customized projects for clients • Helped clients understand Compusense analysis reports • Software troubleshooting and computer issues that can occur over a client's network system • Assisted and taught on Senstools, a statistical analysis software having the capabilities of running multivariate analysis • Offered support for our on-site sensory lab • Worked with teammates and/or other departments on resolving client issues • Prepared daily activities summary reports for management to be discussed with the team the following day • Trained clients on the software, held at Compusense or at client facilities • Carry out online demonstrations of the software for potential clients and new clients • Represented Compusense at various sensory and food related conferences: 2007 Pangborn Symposium, IFT 2008 • Assisted with Sensory Panels conducted onsite Show less
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University of Guelph
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Canada
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Higher Education
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700 & Above Employee
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Research Assistant
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Apr 2003 - Feb 2004
• Assisted with a project on acclimated winterized wheat extract, the purpose being to characterize the proteins that inhibited re-crystallization of water crystals • Prepared the extract samples for testing using various methods and equipment: Bio-Rad protein assay, spectrophotomer, centrifugation, microfiltration, dialysis, chromatography, electrophoresis (SDS-PAGE), and salt precipitation • Captured images and particle counts of the ice crystals through a light microscope and a programmable cold stage • Refinement of images using Adobe Photoshop to obtain raw data of the ice particles • Raw data was entered and statistically analyzed through Sigma Plot and the final results were organized in excel Show less
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Education
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University of Guelph
Bachelor of Science, Honours, Food Science -
UC Davis
Applied Sensory and Consumer Science Certificate Program