Experience

Joslin Rhodes Pension & Retirement Planning

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Administrator

  • Sep 2023 - Present



Emma Mulligan Business Administration Services

• Stockton-on-Tees, England, United Kingdom

• Administrative Assistant

  • Apr 2023 - Present

  I work here as a virtual assistant doing administration for several companies. I deal with the banking, reconciling payments received and sent. I create and send out the invoices using Xero and Quickbooks. I update documents ensuring they are all correct and up to date. I deal with diary management and send put email reminders for upcoming appointments. I create and update subscriptions. I maintain and update spreadsheets. I take payments over the phone and answer the phone passing on messages in a timely manner. I also deal with any Ad Hoc jobs that need doing on a daily basis. Show less



CUMBRIA TRAVEL LTD

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Sales Assistant

  • Dec 2022 - Jan 2023

  I started at Cumbria Travel in December and have thrived within the industry. My role is to assist customers in finding their perfect holiday. I deal with customers face to face and on the telephone. I also deal with Facebook and email enquiries. I contact tour operators on a daily basis to find the best deals for our customers and put together packages for their dream holidays. I take payments and ensure the payment is taken off the holiday balance. I ensure that the brochures are kept topped up and looking tidy. I use an in house computer package, Microsoft and other applications as needed. I ensure that all customer details are logged and that their quotes are also loaded onto their page. I also deal with any Ad Hoc duties as they arise. I am very sad to be leaving this role but I have relocated back to the North East. Show less



Staysure

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Sales Assistant

  • Aug 2022 - Dec 2022

  I was employed here in the sales department setting up travel insurance policies. I speak with all customers that call in and answer any queries they have. I have to pay close attention to detail as any mistakes would make their policy invalid. I also have to go through a medical screening process that is very in depth and needs to be carefully navigated through. I was employed here in the sales department setting up travel insurance policies. I speak with all customers that call in and answer any queries they have. I have to pay close attention to detail as any mistakes would make their policy invalid. I also have to go through a medical screening process that is very in depth and needs to be carefully navigated through.



LAMONT PRIDMORE (WEST CUMBRIA) LIMITED

• United Kingdom
• Accounting

• Administrator

  • Dec 2020 - May 2022

  I was employed as an administrator for a busy Accountants firm. I deatl with incoming and outgoing mail, ensuring that everything outgoing is logged. I typed letters for the Accountants, Business and Personal Tax Director and the Managing Director. I dealt with diary management, stationary orders and ensured that all meeting rooms are booked and ready for use. I deatl with the clients as they come into the office and ensure that their records are logged in and sent back out. I dealt with clients on the telephone ensuring that they are assisted and if they are unable to speak to an Accountant at that time that all details are taken correctly and then the details passed on in a timely manner. I bound accounts and documents that are to be sent to clients and I also deal with any Ad Hoc duties that come in throughout the day. Show less

• Administrative Assistant

  • Dec 2020 - May 2022



Washington Central Hotel

• United Kingdom
• Hospitality

• Receptionist

  • Oct 2020 - Dec 2020

  I was employed as a receptionist in this busy 4 star hotel reception area which also provides reception cover for the Sleepwell Hotel, the sister hotel over the road. In this role I answer the telephone and take all bookings for the leisure facilities, all lunch and dinner reservations and all bedroom reservations. I ensure that all the details for the bookings are input onto the system properly and liaise with the booking companies to ensure that all payment details are up to date and correct. I check the guests in and out of the hotel and take payments from them. I cash up the tills from the bar and the coffee shop and keep a check on all incoming emails. I deal with all enquiries that come to desk whether it be in person, telephone or email and ensure that the correct department or person is given all the details they require. I deal with the complaints and have to try to find a resolution or weather it needs to be escalated to the Manager. I liaise with the other departments to ensure they have all the paperwork and information that they require and ensure that the hotel is running smoothly. Due to covid the hotel was closed and I was unable to retain my position. Show less



Santander

• Spain
• Banking
• 700 & Above Employee

• Office Administrator

  • Apr 2017 - Jun 2019

  I was employed as a customer service advisor and when I left I worked within the subject access request department. When I first started with Santander I worked within the mortgages department on the telephones dealing with peoples enquiries. This would entail answering people questions in a polite and professional manner about all aspects of their mortgage. Explaining how payments could affect the term of the mortgage, releasing redemption figures to solicitors and to the customers and ensuring that any sales leads were followed up. This was all done with strict timescales and ensuring that data protection was never breached. I then moved into my current department where I deal with request for details regarding payment protection insurance. Again I have to ensure there are no data protection breaches. With the deadline in place for PPI request this is a fast pace environment and requires a good eye for detail. I have to sort through the requests from customers and from claim management companies and search through our systems to find if the customer had PPI on the products that they have stated. I have to write letters to the customers, update the database and maintain high levels of service. This role also included a lot of data entry. Unfortunately, I had to leave this role to look after an elderly relative and by the time I could look for work again Covid had started and we relocated to the North West Show less