Experience

International Association of Medical Transport Communication Specialists (IAMTCS)

• United States
• Telecommunications
• 1 - 100 Employee

• Adjunct Instructor

  • Jan 2022 - Present

  United States As part of being on the Board of Directors for IAMTCS, I travel to different medical transportation programs (ground, air, or both) and teach CAMTS accredited Certified Flight Communicator classes.Some of the material we cover includes: public relations, customer service, safety, weather, stress management, accrediation, and mapping



ThedaCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Air Medical Communications Specialist

  • Sep 2019 - Present

  Neenah, Wisconsin, United States -Certified Flight Communicator -Certified Leadership Course -Emergency Medical Technician -Coordinated emergency crews, pilot, and ThedaStar medical personnel -Utilized weather, atlas, and mapping programs to aid in medical flights. -Communications Education Coordinator

• Communications Dispatch Specialist

  • Jul 2013 - Oct 2019

  Theda Clark -Coordinate emergency codes between medical personnel and needed departments -Answer numerous calls from staff, patients, customers, and visitors and connect them to the correct areas -Utilize communication with staff using various methods including, but not limited to pocket paging, overhead paging system, and telephones -Organize and implement new software programs, policies, and procedures for staff -Assist with training new staff

• Security Officer

  • May 2004 - Oct 2015

  -Draft incident reports -Perform background checks and threat assessments -Interview witnesses and collect statements -Train new officers to follow HIPAA guidelines and how to handle psychiatric and combative patients -Coordinate safety drills

• ThedaStar Dispatcher

  • Aug 2008 - Nov 2010

  -Answered multi-line phones and dispatched security officers -Coordinated emergency crews, pilot, and ThedaStar medical personnel -Utilized weather, atlas, and mapping programs to aid in medical flights.



Frozen Tundra Bar & Grill

• cook/server/bartender

  • Jun 2003 - Aug 2004

  prep, cook, and serve food. Take food and drink orders. Answer phones, tender sales, customer service, cleaning, stocking, inventory, misc.



St. Paul Elder Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Certified Nursing Assistant

  • Oct 2002 - Oct 2003

  Kaukauna, Wisconsin, United States -Provide basic patient care for elderly individuals -Assist with feeding, bathing, dressing, and other personal care -Constant patient care contact including taking vitals, observing behaviors, and charting