Experience

eAssist Dental Solutions

• United States
• Financial Services
• 300 - 400 Employee

• Success Consultant

  • Apr 2018 - Present

  Work with multiple offices handling their accounts receivable to include both patient and insurance accounts. Ensured a total office collections for every office of at least 90% and maintained insurance aging near zero for claims older than 90 days. Received 10 out of 10 NPS score for every office that was assigned to me.

• Quality Assurance Specialist

  • Feb 2022 - Oct 2022

  Analyze data for clients that have cancelled contracts with the company. Provide solutions and information to teams to potentially save the client from leaving the company. Research underlying causes/issues in office cancellations.



KM Office Solutions

• Lapeer, Michigan

• Business Owner

  • Apr 2018 - Present

  Insurance and dental billing Insurance and dental billing



Dressember Foundation

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Operations Intern

  • Aug 2021 - Jan 2023

  Reported to Director of Operations. Created an operation manual and handbook for present and future Directors. Analyzed data from affiliate marketing and provided presentations for the Board of Directors for overall statistics related to affiliate marketing. Used Google Analytics in combination with Funraise to provide key metrics regarding website and donor traffic. Worked within Sprout Social to engage the general public during peak campaign season. Reported to Director of Operations. Created an operation manual and handbook for present and future Directors. Analyzed data from affiliate marketing and provided presentations for the Board of Directors for overall statistics related to affiliate marketing. Used Google Analytics in combination with Funraise to provide key metrics regarding website and donor traffic. Worked within Sprout Social to engage the general public during peak campaign season.



Diamond Head Dental Care

• Treatment Coordinator

  • Jul 2016 - Jul 2017



Ala Moana Dental Care

• Office Manager

  • Jul 2013 - Jul 2017

  Managing a team of forty staff. Re-developing the OSHA program to be 100% compliant with state and federal laws. Creating excel sheets to monitor production and collection of the doctors. Hiring and firing staff members as needed. Writing and implementing new policies to improve business procedures. Managing a team of forty staff. Re-developing the OSHA program to be 100% compliant with state and federal laws. Creating excel sheets to monitor production and collection of the doctors. Hiring and firing staff members as needed. Writing and implementing new policies to improve business procedures.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Dec 2012 - Sep 2013



Big Apple Bagel

• Greater Grand Rapids, Michigan Area

• Shift Lead

  • Jan 2011 - Aug 2012



Meijer

• United States
• Retail
• 700 & Above Employee

• Bakery/Deli Team Lead

  • Aug 2009 - Aug 2011