Governance and Corporate Administration Officer

• Feb 2021 - Present

Sales Administrator

• Oct 2019 - Oct 2020

Graduate School Administrator

• Jul 2019 - Oct 2019

Graduate School Administrator providing strong administrative support to Graduate School staff within a multi-disciplinary organisation. Competent in course and student event organisation including scheduling, room bookings, pre-task requirement emails and estates requests. Confident using email distribution lists to promote courses to postgraduate students and managing online course booking systems. Efficiently monitor and respond to a high number of internal and external queries and provide comprehensive information on a range of postgraduate student topics.

Receptionist

• Jul 2018 - Jan 2019

In my role as Receptionist/Administrator for UPP at Nottingham Trent Student Residences I provided a friendly and professional front-of-house service at a busy student residence for students, parents and UPP and Nottingham Trent University employees. As well as efficiently dealing with a range of queries, both face-to-face and via phone and email, I also provided strong administrative support to the Residence Manager. This included circulating student emails via RoomService, daily post management and filing/archiving. I also ensured all systems and document uploads were up-to-date on internal databases such as SharePoint and PlanOn and all records were accurate and easily retrievable. Through liaising with colleagues across multiple teams from both UPP and Nottingham Trent University I created strong working relationships and ensured all jobs were completed in-line with key UPP principles.

Let's Ride Leeds Volunteer

• Sep 2018 - Sep 2018

Volunteered at major cycling event in Leeds focused on promoting cycling as a more sustainable form of transport. Engagement with families and school aged children throughout the event to encourage behaviour change.

University Workplacement

• Sep 2017 - Apr 2018

During my final year at University I completed an unpaid work placement with the Regeneration Team at Leeds City Council. My placement focused on South Bank Leeds a regeneration masterplan aimed at doubling the size of the city centre and fostering economic development and growth. The placement provided a key insight into local authority procurement and funding procedures and developed my experience of project-based administration. I was involved in a variety of different aspects of built environment project support including drafting local councillor briefing documents and project-related commissions which linked to wider strategy and development frameworks. In addition, I also carried out desk-based research on subjects related to various projects.

Geography Student Ambassador

• Jun 2015 - Apr 2018

Working with a small student team to collectively promote the School of Geography to potential students and parents. Comprehensive knowledge of UCAS and the student admissions process and answering a broad range of queries concerning admissions, course-related and student-life topics. Awareness of the business side of the University and how the discipline of BA Geography can be applied in the workplace. Requirement to ensure applicants and parents feel welcome and supported and deliver information in a confident and concise manner whilst portraying enthusiasm for the student experience at the University.

Footsteps Fund Telephone Fundraiser

• Sep 2017 - Dec 2017

Completed a Footsteps Fund Campaign contacting University of Leeds alumni via phone and email for the Footsteps Fund charity which provides financial support to deserving students and student-based activities throughout the University. Conversing with alumni about their student experience, providing information surrounding student scholarships and funding and seeking financial donations for the charity. Inputting data on a computerised alumni database and record system and ensuring all data is up-to-date and correct. Also handling wider queries regarding the University of Leeds, such as alumni events and the Careers Centre.

University Clearing Call Centre Operative

• Aug 2017 - Aug 2017

Working in a high pressure environment at the University of Leeds Clearing Call Centre, answering phone calls from potential applicants seeking course offers. Ensuring correct UCAS information is efficiently obtained whilst providing support to students during a stressful time. Liaising with different Schools within the University, via phone and email, regarding student grades and University offers and communicating information back to students. Also inputting confidential student data to a computerised student records system whilst handling a high volume of calls.

Waitress

• Nov 2011 - Sep 2017

Worked as part of a dynamic team of waiting staff from November 2011 until April 2012 and then began seasonal work in university holidays from December 2014 up to the present. Constant communication with colleagues to ensure every job is completed to a high standard and all customer needs are met. Ability to deal with unforeseen issues and potential conflicts within the working environment.

Cleaner

• Jan 2014 - Sep 2014

Independent working with key holding and alarm setting responsibilities. Developed the ability to liaise between the dental practice and cleaning contractor regarding stock levels and job performance.

Classroom Assistant

• Feb 2013 - Nov 2013

Role included working with a large age range of children from different ethnicities with maths and English skills. Need for encouragement and support whilst promoting independent learning; ensuring every child received suitable assistance and attention.