Security Account Manager

• Sep 2021 - Present

External Client Relationship Manager

• Jan 2020 - Sep 2021

• Managing trading of the property developers part exchange portfolio• Reviewing and signing off report on titles on the developers behalf, for their part exchange properties• Monthly forecasting for group wide resale completions• Working with conveyancers and the client to overcome complex legal issues • Monitoring performance and spotting trends in previous years to anticipate and explain monthly variances and providing training for the developer to improve results• Establishing, building and maintaining relationships with all levels Show less

Internal Client Relationship Manager

• Mar 2019 - Dec 2019

• Managing the new business into the company and driving to improve the conversion rate• Reading Home Buyers Reports for developers and providing advice on the further investigations they should make• Project managed the selling of properties which includes holding conference calls with solicitors to ensure they are progressing pipelines within the agreed timescales• Managing the maintenance of vacant properties to ensure the properties move smoothly from valuation to completion

Account Manager

• Oct 2015 - Apr 2019

• Analysing property possessions to select the best agent and assess steps for marketing• Reviewing property adverts and activity, ensuring we’re being as effective as possible• Overcoming obstacles that arise once sales are agreed to ensure timescales are met• Reporting to developers and banks on progress being made and advising them of the required steps they need to take to move properties off their books• Planning my own daily task calendar to meet different clients mandates• Forecasting quarterly reports and holding conference calls to manage expectations Show less

Sales Progressor

• Oct 2014 - Oct 2015

• Managing and producing exchange predictions each month for 4 different offices• Moving sales in the offices from offer agreed to completion in the quickest possible time frame while keeping all parties happy• Communicating between solicitors, agents and clients to advise on progress and expected timeframes to resolve any problems that arise.• Organising an online diary system for alerts and logging all progress on record• Making haart’s service stand out compared to other agents to ensure people want to recommend us to others which helps maintain market share Show less

Sales Negotiator

• Oct 2013 - Oct 2014

• Calling out on new properties to generate viewings• Managing day to day task by prioritising jobs in order of importance• Selling add ons such as financial services and legal packages to clients• Negotiating with buyers and sellers to agree a sale and progress it through to completion• Providing a high level of customer service to ensure that clients return to haart in the future and use us again

Quality Assurance Assistant

• Apr 2013 - Oct 2013

- To assess the quality of received stock through AQL Quality inspections.- To process and track store, mail order and web quality returns.- To communicate findings of AQL inspections and customer returns to relevant teams for further actions- Support customer services where required on customer complaints- To support the Quality Manager in any further inspection and reprocessing of quality issuesTo support the Quality manager with quality reporting of:Return ratesSupplier quality performanceCustomer complaints Show less

Advanced Customer Service Advisor

• Jun 2012 - Apr 2013

Dedicated to dealing with customer complaints and providing exceptional customer service over the telephone and via email, alongside internal databases. Committed to being commercially aware and having a thorough knowledge of brand intricacies to enable negotiation when appeasing complaints. Skills developed:• Team work: liaising with retail stores, third parties and couriers to appease complaints.• Negotiation and persuasion: cross-selling consumer goods to increase company profit. • Initiative: problem solving under pressure Show less

Sales assistant

• Sep 2010 - Mar 2012

•Provide excellent customer service using extensive product knowledge •Work effectively as part of a team of sales staff •Work to targets on a daily basis •Provide excellent customer service using extensive product knowledge •Work effectively as part of a team of sales staff •Work to targets on a daily basis

Lifeguard

• Aug 2008 - Jan 2011

•Learned about the day-to-day running of the centre •Quickly gained the team’s trust to deal with emergency situations •Dealt with customer complaints and health and safety queries •Learned about the day-to-day running of the centre •Quickly gained the team’s trust to deal with emergency situations •Dealt with customer complaints and health and safety queries