Laboratory Technician

• Apr 2019 - Present

Guest Experience Associate

• Oct 2016 - May 2019

• Ensures store animals, birds, reptiles, and fish receive the highest quality care, in clean, safe, and secure habitats, and that all reasonable and required steps are taken to maintain good animal health• Ensures health and well-being of live animals by providing correct care in accordance with established Petco standards, policies and procedures; completion of hourly animal health check and wellness cards• Routinely evaluates animals, conducts animal health triage, and promptly alerts store leaders if any animal, reptile, bird, or fish requires medical attention or other specialized treatment as diet and nutrition• Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests, and animals• Maintains professional and effective verbal and written communication during all interactions• Provides prompt and courteous service to guests, determines customer needs, and shares product knowledge to recommend the appropriate merchandise• Performs all aspects of point-of-sale service, including cash sales, credit, check sales, returns and exchanges and completes the daily balance of cash drawer as necessary• Completes cash register transactions and guest carry-out service of merchandise weighing up to 50 pounds• Facilitates unloading and stocking of merchandise to ensure product availability inventory count accuracy• Performs routine housekeeping tasks as required to maintain the professional appearance of the store• Assists in opening /closing store procedures, to include the accurate completion of required paperwork

Kennel Technician

• Jan 2015 - Jan 2017

• Exceeded customer expectations through routine demonstration of prompt and courteous service while meeting and greeting clients at check-in, making reservations, and answering inquiries about the facility• Conducted safe animal handling techniques while placing dogs in kennel suites and retrieving dogs at checkout for transitioning back to owners and relayed information to owners regarding canine client visits• Maintained proper dietary standards for all canine clients through food preparation and administration in a safe manner to appropriate dogs, including post-feeding clean-up of bowls/facility • Monitored and maintained proper hydration levels in each kennel in accordance with breed requirements• Performed proper kennel sanitization requirements to ensure highest standards of canine health and safety• Analyzed behavioral patterns during socialization activities and playgroups to recognize signs aggressive behavior and intervened prior to and/or during scuffles between dogs using positive reinforcement• Observed all dogs for signs of sickness or injury, conducted health triage, and reported issues to manager• Administered medicine, such as insulin injections and oral medication, when needed

Bus Driver

• 2013 - 2017

• Maintained safe/clean driving record by obeying all traffic laws and transportation procedures at all times• Satisfactorily completed all required training in accordance with Class B CDL requirements• Provided reliable, timely, and secure transportation for passengers to and from their destinations • Conducted routine bus inspections of assigned vehicle prior to and after daily operation to vehicle was in proper working condition, including tires, lights, mirrors, oil, gas, and other basic maintenance• Reported accidents or other traffic disruptions to a central dispatcher, and adhered to alternative guidelines when instructed to utilize alternate routes and prepared all incident reports in a timely manner• Explained bus schedules, routes, transfer points, and area familiarization to all passengers when needed