Experience

HealthStar Home Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Office Assistant

  • Oct 2018 - Present

  Cloquet, Minnesota



Dr. Paul S. Cunningham, LLC

• Patient Care Technician

  • Mar 2017 - Oct 2018

  Washington D.C. Metro Area • Insurance verification and surgical pre-authorization • Scheduling appointments and tracking customer relationships. • Retrieval and submission of medical records following HIPAA guidelines • Integral role in transitioning practice from paper records to electronic health records • Initializing cases and pursuing various programs to obtain lower cost health services for patients



Texas Marine

• United States
• Maritime
• 1 - 100 Employee

• Senior Business Developement Representative

  • Jan 2015 - Feb 2017

  Beaumont/Port Arthur, Texas Area • Staff Management, planning and strategy with regards to workload. • Scheduling appointments and tracking customer relationships. • Employee of the Month • Increased service recovery by implementing survey calls to recent customers. • Increased customer satisfaction by improving communication between Salesman and Business Development Representatives



Vascular Specialty Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Office Assistant

  • Jun 2014 - Dec 2014

  Baton Rouge, Louisiana Area • Patient scheduling and record management. • Employee of the Month • Increased patient check in efficiency by implementing new filing system for patient records. • Coding superbills and entering charges • Handled monetary intake and bank deposits



Massage Envy

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Assistant Manager

  • May 2013 - Jun 2014

  • Responsible for scheduling clients and follow-up. • Managed team of 10-15 employees. • Reviewed and approved performance based promotions for staff. • Performed weekly trainings on sales and customer service techniques. • Interviewed, hired and trained new staff. • Increased membership sales by 30% by increasing sales training with all staff. • Coordination of multiple departments.