Katherine Boutin
Community Development Manager at Work With Indies- Claim this Profile
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Français Native or bilingual proficiency
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Anglais Native or bilingual proficiency
Topline Score
Bio
Credentials
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UX Certification
Nielsen Norman GroupJul, 2020- Sep, 2024 -
Nonprofit Essentials Certificate Program
NonprofitReadyMar, 2020- Sep, 2024
Experience
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Work With Indies
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United States
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Computer Games
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1 - 100 Employee
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Community Development Manager
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Mar 2021 - Present
• Develop and execute plans for community growth for a job board and inclusive community supporting careers in indie games. • Engage with the indie games community on social and community platforms, amplifying resources, opportunities, and voices for job seekers/creators– particularly those for and from underrepresented groups. • Source and support volunteers to create a welcoming, inclusive, and educational space for those looking to learn and grow in the Discord server. • Develop and execute plans for community growth for a job board and inclusive community supporting careers in indie games. • Engage with the indie games community on social and community platforms, amplifying resources, opportunities, and voices for job seekers/creators– particularly those for and from underrepresented groups. • Source and support volunteers to create a welcoming, inclusive, and educational space for those looking to learn and grow in the Discord server.
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Loto-Québec
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Canada
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Entertainment Providers
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700 & Above Employee
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Community Coordinator & Floor Producer
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Aug 2021 - Present
• Coordinated and executed plans for La Face des Internets (a series of workshops and livestreams aimed at helping local Twitch streamers grow their careers), DemoNights (a live broadcast showcasing 12 upcoming video games from Quebec over three days), and la Zone de jeux Indie (an event space and livestream dedicated to showcasing indie game, including playable demos, during Montreal Comiccon). • Redesigned Discord server for both La Face des Internets and Zone de jeux Indie to manage user flow and facilitate communications between staff and participants. • Moderated several Twitch broadcasts and assisted the technical team during live production(stage set-up, video capture, sound checks, etc.). Show less
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Community Coordinator
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Jan 2020 - Mar 2021
• Published and created relevant content across multiple platforms including Twitter, Facebook, Mailchimp, and Discord for a non-profit co-working space dedicated to indie video game developers. • Coordinated all small recurring events hosted by the space (monthly playtestings events, Lunch & Learns, Round Tables, Q&As, etc) and supported the execution of larger conferences and events (DemoNight, Elixir, etc.). • Served as the main point of contact for all internal and external inquiries such as member requests, collaborative opportunities, and publisher meetings. Show less
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Paper Cult
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Canada
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Computer Games
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1 - 100 Employee
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Community Manager
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Jul 2019 - Dec 2019
• Created and published relevant content across multiple platforms including social media and Discord for an upcoming video game release. • Liaison with PR agency to identify strategic opportunities for new campaigns and formulated campaign brief with content, execution plan, and timelines. • Actively looked out for current gaming trends for player engagement, adoption and retention. • Created and published relevant content across multiple platforms including social media and Discord for an upcoming video game release. • Liaison with PR agency to identify strategic opportunities for new campaigns and formulated campaign brief with content, execution plan, and timelines. • Actively looked out for current gaming trends for player engagement, adoption and retention.
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Alchemic Dream - A Keywords Studio
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Canada
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Computer Games
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1 - 100 Employee
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Senior Community Manager & Moderator
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2018 - Dec 2019
• Ensured the active flow of communications between the community and the development team for an upcoming social live-streaming client, Caffeine.• Live and passive monitoring, listening to and responding to the users in a “no-nonsense” way. When necessary, educated and communicated with problematic community members through broadcasts and Oracle Service Cloud for quick action and resolution.• Identified trends based on common issues acquired from community feedback and create daily internal activity and user management reports for the Head of Community Operations.• Delivered and oversaw training of all new hires for the client in-office, as well as overseas. Supervised and monitored employee progress through hands-on live moderation and exercises. Liaison with managers to identify and assess development needs for employee evaluations. Show less
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Content Moderator
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2015 - 2018
• Reviewed, filtered, and approved high-volume, user-generated business review content and user profiles for our client; a leading phone directory publisher.• Monitored pre-, and post- commenting via proprietary tool. Collaborated with technical development team on potential enhancements to increase system performance and adoption.
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Customer Support Representative
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Sep 2013 - 2015
• Provided direct customer support with the gaming community of several major clients of the industry. Leveraged Zendesk, Helpshift, and HelpDesk CSM systems to create, track and resolve issues ranging in complexity and escalation. • Methods of communications included e-mail, forums, and social media.
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Galaxy Star International, Inc.
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Switzerland
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Coordinator of Events Abroad
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Oct 2012 - May 2015
• Coordinated and booked music venues for a Japanese band, UCHUSENTAI:NOIZ, across Canada. • Developed content for event materials and consulted with external graphic designer for production. • Day-to-day administration of events and programs including equipment rentals, travel planning, restaurant reservations, monitoring registration, tracking RSVPs, answering questions and resolving issues. • Coordinated and booked music venues for a Japanese band, UCHUSENTAI:NOIZ, across Canada. • Developed content for event materials and consulted with external graphic designer for production. • Day-to-day administration of events and programs including equipment rentals, travel planning, restaurant reservations, monitoring registration, tracking RSVPs, answering questions and resolving issues.
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La Boutique de Noël de Québec
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Canada
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Retail
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1 - 100 Employee
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Shift Supervisor
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2011 - 2013
• Maintained inventory, managed cash register and took care of employee scheduling. • Reported losses, employee behavioral issues, serious customer complaints, and other significant issues to upper level management.
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Store Clerk
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2009 - 2011
• Sold Christmas-themed goods all year round in a tourist-based environment, reaching up to $10,000 in revenue per day in the summer.
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Community
