Katherine Beltran
Bilingual Customer Service Representative at Dominion Automobile Association- Claim this Profile
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Spanish Native or bilingual proficiency
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English Full professional proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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The Complete Copywriting Course : Write to Sell Like a Pro
UdemyJan, 2023- Oct, 2024 -
Academy New Inbound Certification
HubSpot AcademyOct, 2020- Oct, 2024 -
Content Marketing
HubSpot AcademyOct, 2020- Oct, 2024
Experience
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Dominion Automobile Association
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Consumer Services
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1 - 100 Employee
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Bilingual Customer Service Representative
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May 2021 - Present
Verified accounts and familiarize customers with their benefits. Supported them in stress crisis situations and suggested the best option for their situations.Selected best service provided and guided with information acquired by customer, collected payment, and dispatched service provider to assist. Kept customers updated and verified service as completed.Confirmed payment with providers, reporting and/or adjusting any incorrect payments. Verified accounts and familiarize customers with their benefits. Supported them in stress crisis situations and suggested the best option for their situations.Selected best service provided and guided with information acquired by customer, collected payment, and dispatched service provider to assist. Kept customers updated and verified service as completed.Confirmed payment with providers, reporting and/or adjusting any incorrect payments.
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Ketolibriyum
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Canada
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Food and Beverage Manufacturing
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1 - 100 Employee
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Food Packaging Coordinator
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Jul 2020 - Dec 2020
Coordination between orders and deliveries, managing around 1-3 daily deliveries of food for 100+ clients.Calculated food portions with a scale and boxed all items in various kinds of packaging to optimize resources and reduce cost to produce shipped boxes.Verified facilities to keep quality standards for food. Coordination between orders and deliveries, managing around 1-3 daily deliveries of food for 100+ clients.Calculated food portions with a scale and boxed all items in various kinds of packaging to optimize resources and reduce cost to produce shipped boxes.Verified facilities to keep quality standards for food.
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Retail Associate
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Sep 2019 - Dec 2019
Worked on a team of 10+ in a fast-paced retail environment, ensuring personalized customer support and satisfaction.Received and processed cash and credit payments for in-store purchases. Assessed and solved high-stress situations, increasing amount of repeat customers.Engaged with 35+ new weekly customers, assessed their needs, and answered questions to ensure a delightful shopping experience.Maintained a positive, proactive attitude to maintain long-term relationships with customers; completed extensive training to understand products for better marketing and customer satisfaction.
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Administrative Assistant
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Jan 2017 - Dec 2019
- Customer Support, Send emails to possible new customers, contactexisting customers for follow up.- Social Media management, post and answer questions on email,Facebook, Instagram.- Creative thinking, Administrate calendar of activities. - Customer Support, Send emails to possible new customers, contactexisting customers for follow up.- Social Media management, post and answer questions on email,Facebook, Instagram.- Creative thinking, Administrate calendar of activities.
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Education
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Fanshawe College
2 Year Degree, BMK2 - Business Marketing (Co-op) -
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Fanshawe College
Bachelor's degree, Business, Marketing
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