Project Management Lead, Service Delivery

• Dec 2022 - Present

Development Coordinator

• Aug 2021 - Dec 2022

● Scope and estimate timelines and resources for technical projects● Manage the incoming client requests through Zendesk and JIRA● Present development features to clients and support them through the project cycle from beginning to deployment

Certified Pilates Instructor

• Oct 2022 - Present

Frontend Developer & Web Administrator

• Mar 2021 - Aug 2021

● Collaborated with the Communications team by building web content ● Standardized website site processes by developing training material for team members ● Restructured code to improve web accessibility to meet AODA Compliance ● Collaborated with the Communications team by building web content ● Standardized website site processes by developing training material for team members ● Restructured code to improve web accessibility to meet AODA Compliance

Web Developer

• Oct 2020 - Aug 2021

● Proven ability to problem-solve and debug code for optimal user experience ● Improved web accessibility of content by updating code and implementing new processes ● Communicated to improve website updates by implementing new features in priority with client goals ● Proven ability to problem-solve and debug code for optimal user experience ● Improved web accessibility of content by updating code and implementing new processes ● Communicated to improve website updates by implementing new features in priority with client goals

Administrative Assistant

• Apr 2018 - Jul 2019

● Proven ability to problem-solve in conflict resolution using communication and active listening ● Processed data of over 100 client accounts to deliver investment updates ● Sustained all business practices and procedures to LLQP standards ● Proven ability to problem-solve in conflict resolution using communication and active listening ● Processed data of over 100 client accounts to deliver investment updates ● Sustained all business practices and procedures to LLQP standards

Financial Security Advisor

• May 2017 - Apr 2018

● Achieved client acquisition quotas every quarter ● Built interactive meetings for new financial planners, focusing on 3, 5, and 10-year financial goals ● Presented and Communicated risk analysis and investment options for clients ● Achieved client acquisition quotas every quarter ● Built interactive meetings for new financial planners, focusing on 3, 5, and 10-year financial goals ● Presented and Communicated risk analysis and investment options for clients