Katharine Andara
Business Operations Specialist L3 at Twilio- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Tim Sabens
Katharine is a very energetic and intelligent professional that possesses a diverse set of skills and innate capabilities which makes her a valuable asset to any organization for which she is a contributor. She is a strong coordinator with the tenacity to track down and pursue results that is rightly balanced with a personable demeanor and friendly disposition. She is unafraid to dive into something unfamiliar and new because of her desire to conquer and expand her abilities. She is someone that I wouldn't hesitate adding to any team I lead in the future.
Ingrid Sofía Heosmisberg
I had the great opportunity to meet Katharine at Twilio, and working with her was a pleasure. I want to highlight Katharine for her dedication to her work, discipline, responsibility, and her desire to learn how to handle each tool and always looking for how to do the job in a way more efficient, she is a great teammate, making work easier by making work a healthy and enjoyable environment. Thank you Katharine for your friendship, I wish you the best in your professional career, the next company that has the opportunity to have you as a valued member of her team is very lucky.
Tim Sabens
Katharine is a very energetic and intelligent professional that possesses a diverse set of skills and innate capabilities which makes her a valuable asset to any organization for which she is a contributor. She is a strong coordinator with the tenacity to track down and pursue results that is rightly balanced with a personable demeanor and friendly disposition. She is unafraid to dive into something unfamiliar and new because of her desire to conquer and expand her abilities. She is someone that I wouldn't hesitate adding to any team I lead in the future.
Ingrid Sofía Heosmisberg
I had the great opportunity to meet Katharine at Twilio, and working with her was a pleasure. I want to highlight Katharine for her dedication to her work, discipline, responsibility, and her desire to learn how to handle each tool and always looking for how to do the job in a way more efficient, she is a great teammate, making work easier by making work a healthy and enjoyable environment. Thank you Katharine for your friendship, I wish you the best in your professional career, the next company that has the opportunity to have you as a valued member of her team is very lucky.
Tim Sabens
Katharine is a very energetic and intelligent professional that possesses a diverse set of skills and innate capabilities which makes her a valuable asset to any organization for which she is a contributor. She is a strong coordinator with the tenacity to track down and pursue results that is rightly balanced with a personable demeanor and friendly disposition. She is unafraid to dive into something unfamiliar and new because of her desire to conquer and expand her abilities. She is someone that I wouldn't hesitate adding to any team I lead in the future.
Ingrid Sofía Heosmisberg
I had the great opportunity to meet Katharine at Twilio, and working with her was a pleasure. I want to highlight Katharine for her dedication to her work, discipline, responsibility, and her desire to learn how to handle each tool and always looking for how to do the job in a way more efficient, she is a great teammate, making work easier by making work a healthy and enjoyable environment. Thank you Katharine for your friendship, I wish you the best in your professional career, the next company that has the opportunity to have you as a valued member of her team is very lucky.
Tim Sabens
Katharine is a very energetic and intelligent professional that possesses a diverse set of skills and innate capabilities which makes her a valuable asset to any organization for which she is a contributor. She is a strong coordinator with the tenacity to track down and pursue results that is rightly balanced with a personable demeanor and friendly disposition. She is unafraid to dive into something unfamiliar and new because of her desire to conquer and expand her abilities. She is someone that I wouldn't hesitate adding to any team I lead in the future.
Ingrid Sofía Heosmisberg
I had the great opportunity to meet Katharine at Twilio, and working with her was a pleasure. I want to highlight Katharine for her dedication to her work, discipline, responsibility, and her desire to learn how to handle each tool and always looking for how to do the job in a way more efficient, she is a great teammate, making work easier by making work a healthy and enjoyable environment. Thank you Katharine for your friendship, I wish you the best in your professional career, the next company that has the opportunity to have you as a valued member of her team is very lucky.
Credentials
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Salesforce Essential Training
LinkedInFeb, 2023- Nov, 2024 -
Scrum: The Basics
LinkedInFeb, 2023- Nov, 2024
Experience
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Twilio
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United States
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Software Development
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700 & Above Employee
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Business Operations Specialist L3
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Oct 2023 - Present
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Astound Commerce
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United States
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Information Technology & Services
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700 & Above Employee
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Practice Coordinator
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Apr 2023 - Oct 2023
Description - Salesforce Certifications/APs'/vouchers - Sales Alignment & Opportunity Tracking - Content generation for Salesforce - Content Publishing - Marketing and Alignment Event Coordination - Practice Initiatives Coordination - Salesforce Partner Program Coordination - ACV/project reconciliation - RVP/AE alignment, health - V2MOM, Annual Salesforce Partner Business Planning Description - Salesforce Certifications/APs'/vouchers - Sales Alignment & Opportunity Tracking - Content generation for Salesforce - Content Publishing - Marketing and Alignment Event Coordination - Practice Initiatives Coordination - Salesforce Partner Program Coordination - ACV/project reconciliation - RVP/AE alignment, health - V2MOM, Annual Salesforce Partner Business Planning
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Twilio
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United States
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Software Development
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700 & Above Employee
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Product Operation Analyst
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Jul 2022 - Feb 2023
-Verification support with direct interfaces with all Zipwhip API/Gateway using Jira. -Used analytical thinking, project management, and communication skills to help Twilio’s customers such as Amazon, Postscript, and Klaviyo to improve their message deliverability reaching more than 8,695+ toll-free numbers resolved. -Analyzed SMSFW A2P blocking effectiveness. -Used case review, campaign onboarding, and continual support for partners’ high values. -Collaborated with the technical program manager, R&D team, and designers using JIRA to launch new features, fix bugs, and in the change request process and SMSFW roadmap development. -Analyzed SMS traffic data using Kibana. Show less
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Sitel Group
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Team Lead Manager (Paypal Venmo)
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Apr 2020 - Jun 2022
• Generated direction and guidance to ensure consistent achievement of KPIs by having individual weekly coaching sessions, analyzing performanceresults with weekly reports, and creating improvement strategies for teams of around 18 to 20 people.• Achieved customer satisfaction increased by 28%, calls per hour productivity increased by 40%, and chats per hour increased by 30%.• Developed and executed individual action plans and follow ups to develop soft and hard agent skills, achieving more than 40% averageimprovement as a team on our general KPIs.• Generated individuals chat, emails, and phones monitoring evaluation feedbacks creation for each individual, focused on each action plan assigned,highlighting improvement and areas of opportunities using Nexidia Interaction Analytics.• Executed WBR and MBR presentations, including KPI scores obtained through VBM, action plans achievements, and opportunities we needed tofocus on.• Joined excellence Club for Best Performance on all KPIs as a team lead (January and February of 2022).• Reached an 85% achievement in the Client Metric Success Rate (March 2022).• Won Best CSAT rate performance team (April 2022). Show less
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Trainer (BestBuy)
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Jan 2020 - Mar 2020
Developed training materials and operations workflows for macro language processes, created 10+ infographs and webinars specifically for computer set-ups and introductions of BestBuy platforms.• Generated daily reports on MS Word and Excel explaining in detail each topics developed, agents behaviors and skills demonstrations.• Complied with daily language analysis development quality trends with the language specialist and constant evaluation of the operationalperformance in the initial stages. Show less
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Customer Service Representative (Instacart)
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Sep 2019 - Jan 2020
• Created and improved operation processes for users and shoppers inquiries, solving 500+ customers request over calls and emails through CRMplatforms including Zendesk and Jira.• Won Top Performance Agent in January 2020.
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Education
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2016 - 2019
University of Falcon
Management Processes mention Productivit and Quality BA, Business Administration and Management, General -
2017 - 2018
University of Falcon
International Commerce Diploma
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